Campaigns & Ops Specialist

Date: Sep 3, 2021

Come play a key role in building the future of Digital products for Rogers! Everyone wants to be part of a transformational team – and that’s exactly what we’re building. A team that innovates and a team that wins.

At Rogers we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking and are focused on delivering impact with everything they do. Our impressive collection of assets includes media properties, sports teams, sports events & production, venues, e-commerce platforms and a close connection with our Connected Home and 5G Wireless team. Collectively, we touch 30-million of Canadians every month!

Not only is our business strong, but so is our culture. We genuinely care about each other and working in an environment that allows each of us to bring our best authentic selves to work. That starts with our firm commitment to a diverse, inclusive and safe workplace. We’re also dedicated to giving back by using our media megaphone to help Canadians who need it most. Our team is All IN on diversity and inclusion – find out more at www.allinforequity.ca.

As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently.

Are you up for the challenge and the fun?  If so, consider the following opportunity!

 

Are you a digital surfer? Do you want to put your problem solving, business and technology skills to the test? Would you like to be part of making the buzzwords “customer experience”, “digital transformation” and “design thinking” come to life? Then keep reading because you might be interested in joining our team.

Reporting to the Senior Manager, R4B Digital Product and Commerce, the Specialist, Digital Campaigns & Ops will be focused on ecommerce – driving conversion to be competitive in the digital marketplace supporting the Rogers for Business digital portfolio.
 
What you will be doing:

  • Manages and supports the day-to-day publishing of content, general site maintenance, business as usual requests and ongoing optimization of rogers.com/business experiences
  • Executes, supports, validates and launches digital campaigns
  • Supports cross-functional campaigns by driving quarterly sales and competitive response offers and promotions digitally
  • Fosters strong partnerships with marketing, brand, product, commercial strategy, legal and business stakeholders by understanding their objectives and provide them with ongoing communication relevant to their business
  • Collaborate with the Planning, IT and cross functional teams to prioritize and deliver digital  programs and campaigns
  • Translate business requirements into best in class digital experiences on web, mobile, tablet - across all channels
  • Partner with Digital Channel teams to create synergies across all lines of businesses and streamline end-to-end customer journey between browse, buy, self-serve, support, app
  • Drives digital transformation across the organization by translating digital strategies into profitable business models.
  • Develops strategies and implements programs that maximize revenue, increase commerce transactions, buy-flow starts, reduce operating expenses, and contain sustain & operating costs
  • Fosters a mobile-first culture and implements responsive and adaptive strategies in partnership with UX/Design team
  • Work with the performance measurement resources to implement and oversee analytics and KPI's for respective initiatives
  • Oversee all relevant customer-facing digital initiatives from planning to execution and develop post implementation reports (PIR) to provide key learnings and future recommendations

 

What you will bring:

  • Bachelor's degree in Business, Marketing, Communications or equivalent.
  • Minimum 3-5 years of relevant digital experience in a fast-paced environment (telecom industry experience an asset).
  • Keen understanding of the web ecosystem and customer needs.
  • Drive to provide leadership and direction towards accomplishing goals and taking ownership and responsibility from strategy to execution.
  • Understanding of technical aspects of web applications, including database-driven functionalities, general web functionality, etc.
  • Creative ability with practical application for digital channels.
  • Highly motivated individual with a naturally inquisitive nature.
  • Ability to multi-task and manage several projects at once.
  • Strong self-management, self-pacing, and organizational skills necessary.
  • Strong communication (written and oral) skills and negotiation skills.
  • Excellent problem solving and decision-making skills.
  • Holds self-accountable for achieving established performance objectives
  • Previous experience in eCommerce platforms and Content Management System such as Contentful, and WordPress
  • Experience working with and driving actionable insights from web analytics platforms such as Omniture and/or Google Analytics
  • Ability to work across functional areas and develop strong working relationships
  • Excellent analytical, project management, planning, research and communication skills
  • Strong attention to detail and exceptional organizational skills
  • Working knowledge of HTML and CSS

 
Here’s What You Can Expect In Return:

  • A competitive salary and benefits that include access to our Employee Share Accumulation Program, Retirement Benefits and a variety of other perks including 50% off Rogers services and Blue Jays tickets
  • A manager who deeply cares about your development and long-term career at Rogers
  • A team that trusts and wants to win together
  • Smart and accomplished colleagues who are focused on both the “what” and the “how”
  • Your choice of hardware and software (iPhone or Android/Mac or PC etc.)


As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.


 

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON 
Travel Requirements: None
Posting Category/Function: Digital & eCommerce
Requisition ID: 244484
 
At Rogers Digital, our team doesn’t shy away from big ideas – we bring them to life. We work tirelessly to deliver the best user experiences (period) and build amazing self-serve experiences that our customers want to use. We are customer-obsessed agents of change and are committed to innovation and creating effortless experiences for customers and frontline employees. We use cutting-edge tools and technologies to solve critical and complex problems with award-winning solutions. Our work impacts millions of customers everyday. At Rogers Digital, we’re looking for people who embrace change, take risks, and push boundaries. Learn more about our team and our work @ https://digital.rogers.com/
 
Together, we'll make more possible, and these six shared values guide and define our work:
 
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
 
Posting Notes:  Digital Media 

 


Job Segment: Telecom, Telecommunications, Network, Developer, Operations, Technology

Location: Toronto, ON, CA

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