Communications Lead (Contract)

We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!

Communications Lead

Who we’re looking for:

We are looking for a collaborative Communications Lead who will join us in our mission to create consistency, drive comprehension, and reduce complexity in communications for our frontline employees. Reporting to the Senior Manager, Frontline Enablement, the Communications Lead will work with internal partners to drive our business objectives.

​

What you’ll do:

• Update and manage sales offer grids via Sales Assist with a keen eye for detail for Retail and Field Sales
• Write/edit effective and timely sales bulletins via Sales Assist for Retail and Field Sales frontline teams
• Build and maintain 1source pages for Care & Telesales frontline teams
• Build, update, and upload communications to Sales Assist and 1source daily
• Collaborate effectively with cross-functional partners and peers on regular calls to finalize comms and ensure smooth execution
• Attend various daily calls to ensure team alignment, get details on incoming programs, and align on execution strategies
• Build trusted and collaborative relationships with multiple internal partners and peers
• ​Perform daily tool maintenance including escalations, outage management, configuration, issue support, access management, database efficiency and overall security support
• Support the Sales Assist strategy and GTM-EX program execution for Rogers, Fido and Chatr retail
• Contribute to tool roadmap enhancements with the goal to minimize frontline challenges
• Collaboratively partner with cross functional teams to develop a closed feedback loop
• Support key business projects/program launches, acting as a Sales Assist, 1source and communications SME, with consideration to business goals and roadmap
• Support the creation of training materials for key updates and changes, as required for the team

What you bring:

• Post-secondary degree or related experience in journalism, communications, copywriting
• 5+ years in communications
• Minimum of 3 years’ experience in a frontline position (Retail, Field, Solution Center, etc.), sales, service, or support environment
• Proven strong copywriting and editing skills
• Strong ability to manage multiple priorities with proven time management skills/strategies
• Communication: strong written and verbal skills (Initiative Listening, Understanding and Responding)
• Meets tight deadlines while maintaining strong attention to detail
• Team player with a positive, growth mindset
• Thrives and adapts quickly in a fast-paced, ever-changing environment
• Passionate about the frontline and putting the customer first ​
• Practical and relevant work experience for tools used by client groups and working knowledge on escalation procedures for problem resolution       
• Ability to have difficult conversations in a tactful and effective manner  
• Data driven decision maker who can leverage multiple data sources to support key development proposals, identify issues/problems and build business cases to drive change
• Can build strong and credible relationships with multiple external partners and internal teams
• Proficient in Microsoft Office​
• Adobe Cloud products proficiency an asset​​​
• Bilingualism (English/French) an asset​
• Must be flexible to work shifts day/nights, weekends and select holidays as needed

Note:

Successful candidate will be required for shift work/weekend coverage, and be in office 3x weekly.

​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role. ​

Schedule: Full time
Shift: Variable
Length of Contract: 12 Months
Work Location: 333 Bloor Street East (824), Toronto, ON
Travel Requirements: No Selection
Posting Category/Function: Marketing & Marketing Communication
Requisition ID: 320237
 
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes:  Corporate