Content Specialist, Producer

Our Digital & Technology team wakes up every day with one goal in mind – to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.

 

We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.

 

Come play a key role in building the future of innovation in Canada, Let’s make your possible.

 

Do you enjoy working on high-scale, complex, and high visibility projects and programs?  If yes, consider the following opportunity:

 

As a Content Specialist, Producer reporting to the Manager, Digital Content, you will create narratives that help create frictionless experiences for our frontline users and customers and strengthen our relationships with them. You collaborate with people in a variety of roles including product owners, to understand the value of our products and create content that helps users connect with our products and engage in a meaningful and trusted relationship. You leverage the power of data to make content recommendations and inform your content choices.

 

You are able to filter and process different perspectives, ask the right questions, adapt, and pivot in a fast-paced environment that puts the user at the centre of decisions, while factoring in business and organizational objectives.

 

Responsibilities

  • Develop clear, accurate, and concise copy that aligns with UX writing principles and brand voice, for our digital products and properties including mobile.
  • Make content-rich recommendations (video, images, infographics, interactive content, virtual assistants/ chat bots etc.) to drive engagement
  • Participate in discussions to understand the product ask, user stories and value to the user
  • Advocate and articulate the power of user-centered writing to the user experience
  • Engage with stakeholders and cross-functional partners to present your work, incorporate feedback, and obtain sign off.
  • Collaborate with partners to ensure compliance with editorial standards and best practices for all content
  • Share your knowledge and expertise to build the digital content practice


What you bring

  • 2 to 3 years of professional digital writing experience including writing for accessibility
  • Excellent writing and editing skills along with strong attention to detail. Passionate advocate for user-centered writing, strong understanding of user-centered design
  • Strong communication, negotiation, and interpersonal skills
  • Experience working closely with multiple business partners and across teams
  • Knowledge of SEO (desired)
  • Knowledge of web analytics tools (Adobe Analytics, Contentsquare, Adobe Target, Omniture, Google Analytics, WebTrends, etc.)  and CMS authoring tools like Contentful (desired)

 

Schedule: Full time

Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON 
Travel Requirements: None
Posting Category/Function: Digital & Online Editorial
Requisition ID: 276361
 
At Rogers Digital, our team doesn’t shy away from big ideas – we bring them to life. We work tirelessly to deliver the best user experiences (period) and build amazing self-serve experiences that our customers want to use. We are customer-obsessed agents of change and are committed to innovation and creating effortless experiences for customers and frontline employees. We use cutting-edge tools and technologies to solve critical and complex problems with award-winning solutions. Our work impacts millions of customers everyday. At Rogers Digital, we’re looking for people who embrace change, take risks, and push boundaries. Learn more about our team and our work @ https://digital.rogers.com/
 
Together, we'll make more possible, and these six shared values guide and define our work:
 
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
 
Posting Notes:  Corporate 

 

 

 

Location: 

Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.


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