Customer Service Consultant (WFH)

Date: Sep 3, 2021

We support and encourage employees to find long term success and explore opportunities that play to their individual strengths and passions. We value lateral moves as much as vertical promotions – we believe all roles should develop your skills, broaden your experience, and help you continue on a journey to building a rewarding career at Rogers. We’ve established a new set of internal hiring rules to help you find long-term success at Rogers. Click here to access Your Career @ Rogers – Ground Rules and become familiar with the new requirements. Wondering what it takes to join our team? Click here to try our interactive experience. We recommend that you use Chrome, Safari, Firefox or Internet Explorer 11.37 or above. You can also try it on your mobile device!

 

 

Rogers is a proud Canadian company with a rich family history. That’s why it’s always been important to us to give back to our communities and make a positive impact where we live and work. Our team is dedicated to making more possible every day for our customers and for our communities across Canada. Not only is our business strong, but so is our culture. We genuinely care about each other and we know what makes you different makes us great. That’s why we believe in challenging work, rewarding opportunities and building an inclusive future for everyone. Because when our team learns, grows and reaches their true potential – we can make more possible. At Rogers, your journey is filled with limitless possibilities, build the future you want with us. Let’s make your possible at Rogers. Are you passionate about customer service and looking for the best team to join? Listen to this: We believe in challenging work, rewarding opportunities and giving back to our communities. We’re committed to investing in your development to unleash your potential so we can win as a team. We know that what makes you different makes us great. With us, your journey is filled with limitless possibilities and you can build the future you aspire.

Life at Fido – What’s in it for you

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As part of the team, you will have access to a ton of amazing resources, discounts and perks.  To name a few: 

  • Employee discounts to our products and services such as 50% on your wireless account.
  • Full benefits including our wealth accumulation plan that includes Rogers shares; you invest in our company and we match your contribution up to 50%, this is like receiving a bonus every pay!
  • Giving back to our community is a value at Fido: you get paid time off for volunteering
  • Your wellbeing is important to us: We have creative programs that focus on physical fitness like LIVX and Mental wellbeing providing you unlimited access to Headspace Premium for mindfulness training – and many more.
  • Are you part of an equity-seeking group? We have employee resource groups to continue to shape our culture of allyship. People of Colour, LGBTQ2S+, Indigenous Peoples, Person with Disabilities, and Women. Have other ideas? We want to hear it. We believe in Inclusion and Diversity.  https://youtu.be/i8Cp-R42LtI
  • Working from the comfort of your home until it is safe to come back to our amazing office in downtown Toronto which includes a Gym, Cafeteria and much more.

Be part of the iconic Fido headquarters based in Montreal that offers extensive career opportunities in all lines of businesses.

If your friend thinks that:

  • You are friendly and empathic
  • You have great listening and communication skills
  • You love helping others and solve problems
  • Change is something you embrace, and you are driven by a fast-paced environment
  • Learning new computer systems doesn’t scare you
  • Working a flexible schedule fits your lifestyle

 …Send us you resume!

What You’ll Do

Our customers come first, and they inspire everything we do.  As part of our team, you will be providing world-class customer service by connecting with our customers, analyzing their needs and offering customized solutions.  You will be navigating through our systems to find the solutions and/or the products that best suit our customers and you will be speaking to different people from across Canada. 

Are you up for the challenge and the fun? Available to start on July 27 2021? Let’s talk. We want to get to know you and tell you more about this opportunity.

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON 
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 247666
 
At Rogers Digital, our team doesn’t shy away from big ideas – we bring them to life. We work tirelessly to deliver the best user experiences (period) and build amazing self-serve experiences that our customers want to use. We are customer-obsessed agents of change and are committed to innovation and creating effortless experiences for customers and frontline employees. We use cutting-edge tools and technologies to solve critical and complex problems with award-winning solutions. Our work impacts millions of customers everyday. At Rogers Digital, we’re looking for people who embrace change, take risks, and push boundaries. Learn more about our team and our work @ https://digital.rogers.com/
 
Together, we'll make more possible, and these six shared values guide and define our work:
 
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
 
Posting Notes:  Call Centre 

 


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Location: Toronto, ON, CA

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