Customer Service Consultant

Our Digital & Technology team wakes up every day with one goal in mind – to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.

 

We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.

 

Come play a key role in building the future of innovation in Canada, Let’s make your possible.

 

Do you enjoy working on high-scale, complex, and high visibility projects and programs?  If yes, consider the following opportunity:

 

We are looking for customer champions who will provide world class service by connecting to our customers, analyzing their needs and offering customized solutions. Are you someone who goes above and beyond to wow your customers? Do you thrive in a fast-paced, performance driven environment? Would you love to be an ambassador for Rogers delivering what's next? If so, you should consider a career with us today!

 

Responsibilities:

·        Connect and build rapport with a variety of customers by actively listening to our customers, asking the right questions and offering solutions (products and services) which cater to customer needs

·        Deliver reliable solutions to our customers with a sense of urgency and sound judgment Drive the sale of Rogers products and services by consistently meeting/exceeding individual sales targets

·        Complete accurate transactions in a timely manner

·        Incorporate feedback on a regular basis, to improve your personal and professional development

·        Be at ease working in a structured and goal-oriented environment (sales, call duration, quality, customer retention)

·        Embrace change in a fast-paced, performance driven team environment

 

Minimum Qualifications:

·        Completed high school diploma or higher

·        Available to work on a flexible schedule: days, evenings and week-ends to meet customer demand

·        Excellent active listening and communication skills

·        Customer Champion: passionate about providing world class customer service and sales solutions

·        Strong problem solving skills and ability to deal with customers tactfully and effectively in a fast paced environment

·        Strong computer skills (windows and internet navigation) and comfort working with wireless devices

·        Punctual and committed to work schedules

 

Preferred Qualifications:

·        Experience in a telecommunications role

·        Post-secondary diploma/degree an asset

 

Great Work, Greater Rewards:

·        Competitive base salary 

·        Comprehensive benefits program

·        50% Rogers Employee Discount

·        Rogers Wealth Accumulation Plan (pension, RRSP's, employee share plan)

·        Career pathing & organic growth opportunities to build a career

 

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 16 Cable Road, Fenelon Falls, ON 
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 268271
 
At Rogers Digital, our team doesn’t shy away from big ideas – we bring them to life. We work tirelessly to deliver the best user experiences (period) and build amazing self-serve experiences that our customers want to use. We are customer-obsessed agents of change and are committed to innovation and creating effortless experiences for customers and frontline employees. We use cutting-edge tools and technologies to solve critical and complex problems with award-winning solutions. Our work impacts millions of customers everyday. At Rogers Digital, we’re looking for people who embrace change, take risks, and push boundaries. Learn more about our team and our work @ https://digital.rogers.com/
 
Together, we'll make more possible, and these six shared values guide and define our work:
 
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
 
Posting Notes:  Customer Experience 

 

 

 

Location: 

Toronto, ON, CA Fenelon Falls, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.


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