Customer Service Consultant

Our Digital & Technology team wakes up every day with one goal in mind – to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.

We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.

Come play a key role in building the future of innovation in Canada, Let’s make your possible.

Do you enjoy working on high-scale, complex, and high visibility projects and programs?  If yes, consider the following opportunity:

We are looking for customer champions who will provide world class service by connecting to our customers, analyzing their needs and offering customized solutions. Are you someone who goes above and beyond to wow your customers? Do you thrive in a fast-paced, performance driven environment? Would you love to be an ambassador for Rogers delivering what's next? If so, you should consider a career with us today!

Responsibilities:

·        Connect and build rapport with a variety of customers by actively listening to our customers, asking the right questions and offering solutions (products and services) which cater to customer needs

·        Deliver reliable solutions to our customers with a sense of urgency and sound judgment Drive the sale of Rogers products and services by consistently meeting/exceeding individual sales targets

·        Complete accurate transactions in a timely manner

·        Incorporate feedback on a regular basis, to improve your personal and professional development

·        Be at ease working in a structured and goal-oriented environment (sales, call duration, quality, customer retention)

·        Embrace change in a fast-paced, performance driven team environment

Minimum Qualifications:

·        Completed high school diploma or higher

·        Available to work on a flexible schedule: days, evenings and week-ends to meet customer demand

·        Excellent active listening and communication skills

·        Customer Champion: passionate about providing world class customer service and sales solutions

·        Strong problem solving skills and ability to deal with customers tactfully and effectively in a fast paced environment

·        Strong computer skills (windows and internet navigation) and comfort working with wireless devices

·        Punctual and committed to work schedules

Preferred Qualifications:

·        Experience in a telecommunications role

·        Post-secondary diploma/degree an asset

Great Work, Greater Rewards:

·        Competitive base salary 

·        Comprehensive benefits program

·        50% Rogers Employee Discount

·        Rogers Wealth Accumulation Plan (pension, RRSP's, employee share plan)

·        Career pathing & organic growth opportunities to build a career

1. Our people are at the heart of our success
2. Our customers come first. They inspire everything we do
3. We do what’s right, each and every day
4. We believe in the power of new ideas
5. We work as one team, with one vision
6. We give back to our communities and protect our environment