Customer Service Rep - Toronto Blue Jays

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Date: Jan 10, 2019

Location: Toronto, ON, CA, M5V 1J1

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.

 

The Toronto Blue Jays e-commerce store, Jays Shop Direct, located inside Rogers Centre is looking for an enthusiastic person to join the team as an Customer Service Representative. Becoming a team member of the Toronto Blue Jays Baseball Club offers an opportunity with one of the finest major league organizations in the world. A dynamic and exciting work environment in Canada's largest and finest sports stadium at Rogers Centre.  Our team driven culture and environment is fast paced and exciting, always seeking ways to improve and grow with a single minded focus on winning, achievement and respect. If you have previous retail or customer service experience, a passion for baseball and a flexible work schedule we would like to hear from you.

 

RESPONSIBILITIES:

  • Provide excellent customer service in all aspects to ensure the ultimate fan experience. 
  • Responsible for happily interacting and engaging our customers by answering inbound/outbound calls or reply to emails in a professional manner.
  • Responsible for order entry processing of sales.
  • Responsible for the fulfillment of customer orders.
  • Coordinate product transfers as needed to fill orders from various locations.
  • Assist in the daily operation of our online shop which could include maintaining our Jays Shop web site content.
  • Responsible for having complete understanding of all systems, products and services available at Jays Shop Direct.
  • Must be highly detail oriented.
  • Any other duties as requested. 

     

    QUALIFICATIONS:

  • Energetic and motivated to be a positive contributor to the team.
  • Previous customer service experience is must.
  • Must have baseball knowledge and/or expertise.
  • Ability to thrive in a deadline-driven, team environment.
  • Excellent communication skills required.
  • Proficiency in the use of Outlook, Word and Excel.
  • Proven ability to coordinate multiple priorities and perform well under pressure.
  • Ability and willingness to work flexible hours including evenings, weekends and holidays as required.
Schedule: Part time
Shift: Variable
Length of Contract: 10 Months
Work Location: 1 Blue Jays Way (210), Toronto, ON 
Travel Requirements: None
Posting Category/Function: Baseball / Stadium Operations & Tickets / Sales
Requisition ID: 137618
 
Together, we'll make more possible, and these six shared values guide and define our work:
 
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at RogersRecruiting@rci.rogers.com to begin a conversation about your individual accessibility needs throughout the hiring process.

 
Posting Notes:  [[req_strategyPage]] 

 

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