Damage Prevention Specialist

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Reporting to the Manager- Damage Prevention (DP), this role involves managing and supporting damage prevention activities to ensure the safety and integrity of underground, and aerial, infrastructure. The successful candidate will be responsible for contributing to processes improvements, hosting meetings with internal and external customers, and for all locate and damage prevention activities. 

The candidate must have a demonstrated ability to asses risk, be a team player, experienced at multi-tasking and analytical thinking, and able to work under tight timelines. The candidate must be able to: demonstrate professionalism and objectivity under all circumstances, be capable of taking initiative, function in an independent manner as well as within a team, create and maintain effective relationships with key internal and external partners.  

What’s in it for you? 

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: 

Competitive salary & annual bonus. 

• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs. 

Discounts: 

• Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores. 

Paid time off for volunteering 

• Company matching contributions to charities you support 

Growth & Development Opportunities: 

• Self-driven career development programs (E.g. MyPath program) o Rogers First: priority in applying to internal roles of interest 

Wellness Programs: 

• Homewood employee & family assistance program 

• Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions o Low or no-cost fitness membership with access to virtual classes 

Our commitment to the environment and diversity: 

•  Work for an organization committed to environmental protection o Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great. 

 What you’ll do: 

• Monitor locate tickets, emergency tickets, construction activities near high-risk infrastructure, and locate escalations.

• Provide live support for the Locate Desk and Locate Service Providers (LSPs).

• Manage locate escalations, arrange site visits, and oversee tracer wire installations.

• Respond to locate inquiries and ensure One-Call center compliance via phone and email.

• Provide technical support to LSPs and verify mapping accuracy.

• Coordinate mapping updates for One-Call centers and engage internal teams as necessary

• Liaise with One-Call centers across Canada and the U.S., offering support when needed.

• Prepare detailed monthly reports for statistical analysis and financial tracking

• Report map discrepancies and follow up to ensure corrective action is taken.

• Develop and maintain productive relationships with utility owners and municipalities.

•  Assist in damage prevention efforts and promote awareness through education.

• Lead special projects assigned by management.

• Represent Rogers Damage Prevention on committees and focus groups as required

• Identify and report trends related to damage, liability, or deficiencies in control measures.

• Build a network of internal and external contacts, including professionals from utilities, locate service providers, and One-Call centers to strengthen the damage prevention program.

• Maintain accurate records of ticket processing, addressing incidents, non-compliance issues, and non-conformance items related to damage prevention.

    

What you bring: 

• Minimum of 3 years of experience in Telecommunications and/or Damage Prevention industries (both are considered assests)

• Strong understanding of HFC (Hybrid Fibre Coaxial) networks, telecom construction standards, locate processes, relevant legislation, and One-Call systems/procedures.

• Experience with locate management software, clearance activities, and field locate operations.

• Ability to effectively manage high-volume environments, prioritizing tasks while responding to customer and business needs.

• Demonstrated ability to make independent, sound decisions under tight deadlines.

• Strong interpersonal skills, including the ability to positively engage with contractors, facilitate meetings, and deliver public presentations.

• Advanced proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and SharePoint.

• Ability to quickly acquire skills with internal IT applications and systems used by the Damage Prevention Unit.

• Flexibility to work overtime or variable shifts, including evenings and weekends, when required.

•  Excellent verbal and written communication skills.

• Ability to develop and deliver clear, concise reports

• Strong skills in updating and disseminating processes and procedures accurately and effectively

• Knowledge of process improvement and automation (considered an asset).

• Experience with reporting software such as SQL or Power BI (considered an asset).

• Must possess a valid driver’s license and maintain a clean driving record, as occasional travel within Alberta and other provinces may be required.

• Criminal and credit checks will be completed for the successful candidate.

​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: On Call
Length of Contract: Not Applicable (Regular Position)
Work Location: Barlow 2400 32 Ave NE (7789), Calgary, AB 
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Engineering
Requisition ID: 320564

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes:  Technology