DataCentre Facility Technician

At Rogers, the entrepreneurial spirit is part of our DNA. Our Rogers Business teams help foster and grow the Canadian economy by supporting businesses of all sizes. From small to large-scale enterprises, our teams help deliver innovative technology, network services, and a suite of solutions to help them succeed. We offer Canada’s largest and most reliable 5G network for our customers and are proud leaders in wireless private networking and IoT! We continuously expand and evolve our networks, invest in new technology capabilities, and invest in our people to serve our business customers and their communities.

Come play a key role in driving the future of business innovation in Canada. We are looking for team members with a passion for delivering industry-leading value to customers and supporting businesses in the communities where we live and work.

Are you up for the challenge? If so, consider the following opportunity:


The Data Centre Facility Technician in London is responsible for the operation, monitoring, troubleshooting and basic maintenance of HVAC equipment and electrical distribution systems located within the Data Centers. These facilities are comprised of computer room air conditioning equipment, UPS equipment, standby generators, associated switchgear, and peripheral gear.  In additional, the Data Center Facility Technician is responsible for embracing and maintaining the established rigorous internal controls designed to maintain our SOC I, SOC II,ISO and PCI compliance as well as responsible to maintain the facility site Security B clearance by personally being cleared.  In this role, you will be responsible for signing in and assisting collocation clients as required while visiting the data centre to work on their equipment. In this role, you will be required to perform regular walk-arounds of the facility to ensure all equipment is functioning properly. This role is responsible for the timely resolution of collocation client and internal trouble tickets. Data Centre Facility Technicians are also responsible for monitoring, analyzing, and resolving Rogers Data Centre network and infrastructure alarms and escalating to appropriate teams if necessary


What you will be doing:

  • Compliance with all Rogers Corporate Policies, including Business Code of Conduct & H&S.
  • Quick and effective troubleshooting to diagnose mechanical and /or electrical systems failures and working with contractors to quickly resolve or mitigate interruption in services
  • Basic preventative mechanical and/or electrical maintenance
  • Systematically troubleshoot various facilities systems
  • Maintenance of related electrical drawing documentation and projects
  • Works directly with contractors until assignments are satisfactorily completed
  • Liaise with Customer Implementation Specialist team for server collocation setups
  • Assist pre-sales with facility site tours
  • Liaise with Network Administrators and Managed system administration for all required internal Rogers Data Centre installs and on-going support
  • Perform weekly generator inspections
  • Coordinate all new device installations in server room
  • Maintain adequate supply levels for Ethernet and Fiber patch cables, power cables, KVM gear, and various other DC inventory supplies
  • Perform daily and weekly server room clean up
  • Perform emergency cabling and patching, fiber & copper
  • Request IP space and DNS setup for collocation clients
  • Perform emergency reboots on client collocation systems and various client remote hands
  • Maintain data center security and security integrity at Rogers Data Centres based on security policies
  • Performing Rogers Data Centre and collocation client system backups and tape swaps
  • Ensure both internal and external visitors to the Data Centre enforce all health and safety guidelines


What you bring:

  • Experience operating and controlling large, complex electrical and mechanical systems
  • A working knowledge of pumps, compressors, boilers, chillers, facilities HVAC systems is necessary
  • A working knowledge of UPS systems and associated switch gear
  • A working knowledge of standby generator systems and associated switchgear
  • A working knowledge of sprinkler systems/ fire alarms systems testing, building management systems
  • Comprehension of common predictive and preventative maintenance techniques
  • Proven discretionary judgment with ability to resolve both routine and non routine issues
  • Attention to detail with an ability to follow through on project objectives
  • Proven communication skills and exceptional service attitude
  • Ability to work in a team based environment with other facilities and technology professionals
  • Demonstrated ability to perform in a fast-paced, multi-tasking environment
  • General knowledge of electric systems and components
  • Strong mechanical aptitude
  • Experience working with hand tools
  • Ability to read and understand mechanical/electrical blueprints and single line diagrams
  • Graduation from a trade school or recent apprenticeship in a mechanical/electrical trade or equivalent experience
  • Must have a car to be available for limited travel, on call and/or overtime
  • Willingness to work various shifts including overnights to complete maintenance requirements
  • Project management experience (PMP), ITIL certification, mechanical/electrical service experience, building control systems, access control systems, CAD, drafting experience are all considered valuable assets for this role


As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.

Please click here to review conditions that may qualify for medical exemption to the COVID-19 vaccine.



Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 970 Green Valley Road (191), London, ON
Travel Requirements: Up to 25%
Posting Category/Function: Technology & Information Technology
Requisition ID: 266870
Together, we'll make more possible, and these six shared values guide and define our work:

  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment


What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
Posting Notes:  Corporate





Toronto, ON, CA London, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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