Digital Product Manager

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Date: Nov 26, 2018

Location: Toronto, ON, CA, M4Y 2Y5

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.

 

Are you a digital surfer? Do you want to put your problem solving, business and technology skills to the test? Would you like to be part of making the buzzwords “customer experience”, “omni channel” and “design thinking” come to life? Then keep reading because you might be interested in joining our team.

 

If you have always wanted to work at an entrepreneurial company where the employees are committed to solving big challenges and making a real difference; then join Rogers.  We are looking for individuals who are curious, love digital, and want to be part of the team that will push the digital customer experience to the next level. 

 

What we want for you.

 

We want to support and encourage you to find long-term success. We want you to explore opportunities that play to your strengths and passions. We value lateral moves as much as vertical promotions – we believe all roles should develop your skills, broaden your experience, and help you build a rewarding and fun career. 

 

What you will be doing.

 

You will be focused on the Digital experience and helping in making digital channels the choice for our customers. As the Product Manager, Digital you will be an integral part of executing the Rogers digital vision.  You will own a specific portfolio from both strategy and execution perspective. You will:

 

  • Develop digital strategies and plans based on business objectives, insights, stats, facts and grounded through the consumer lens.
  • “Master system integration” for all products
  • Lead development and drive execution of the overall integration of projects for Consumer in collaboration with CBU and CET
  • Identify, evaluate and manage digital business development required to integrate projects into MyRogers/Fido (App/Browser/Rep)
  • Is responsible for the overall integration plan of all the different products to ensure the right sequencing of products from a dependency, a technology and user experience stand point
  • Works closely with IT to ensure that all the components are tested and perform according to the standards put in place
  • Put metrics in place to monitor the performance of the applications to ensure that the SLAs are met and work with their IT partners when there are outages
  • Practices digital thought leadership, Agile methodology, and change management processes. 
  • Conducts strategic planning to prepare product roadmaps; proactively identifies changes in the business and technology landscape, and identifying technical projects required to maintain/enhance service levels.
  • Advises, consults and socializes with key stakeholders involved in prioritized initiatives; documents business opportunities, recommends digital solutions and provides timelines and budget impacts.
  • Develop strategies and implement programs that maximize self-serve adoption and Digital NPS, reduce operating expenses, and contain costs. 

 

Qualifications

 

  • Master’s or Bachelor's degree in Business, Technology, Design or equivalent.
  • Minimum 5-7 years of relevant digital experience
  • Good understanding of the digital ecosystem, trends and customer needs.
  • Drive to provide leadership and direction towards accomplishing goals and taking ownership and responsibility from strategy to execution.
  • Understanding of technical aspects of web & mobile applications
  • Creative ability with practical application for digital channels.
  • Highly motivated individual with a naturally inquisitive nature.
  • Ability to multi-task and manage several projects at once.
  • Strong self-management, self-pacing, and organizational skills necessary.
  • Strong communication (written and oral) skills and negotiation skills.
  • Excellent problem solving and decision making skills.
  • Holds self-accountable for achieving established performance objectives.
Schedule: Full time
Shift: Day
Length of Contract: No Selection
Work Location: 1 Mount Pleasant (083), Toronto, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Digital & Program Management
Requisition ID: 137722
 
Together, we'll make more possible, and these six shared values guide and define our work:
 
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at RogersRecruiting@rci.rogers.com to begin a conversation about your individual accessibility needs throughout the hiring process.

 
Posting Notes:  [[req_strategyPage]] || [[country]] || ON || Toronto || [[mfield2]] ||

 

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