Director, Retail - Toronto Blue Jays

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Date: Nov 29, 2017

Location: Toronto, ON, CA, M5V 1J1

At Rogers we’re for supporting you on a journey to a rewarding career. Whether you’re a developer, an analyst, or a customer care consultant, Rogers is the place where ideas become reality. We embrace change, and find ways to do better. And we deliver on that commitment by fostering an environment of passion and innovation for all people.


POSITION:                                          Director, Retail 

REPORTS TO:                                    VP, Retail and Concessions

DEPARTMENT:                                  Retail, Merchandise & Concessions

COMPANY:                                         Toronto Blue Jays Baseball Club

LOCATION:                                         Rogers Centre, One Blue Jays Way, Toronto



Reporting directly to the VP of Retail and Concessions, the Director of Retail manages the operations of the entire Retail Department, including all retail facilities where Toronto Blue Jays (TBJ) merchandise is sold.  The central purpose of this position is to develop and implement strategic department objectives, lead retail operations, and support the Retail team in providing the best service & merchandise to our fans.  



  • Plans, defines and executes department objectives for all brick and mortar retail operations
  • Manages the operations of the Retail Department; in particular, works with Department/Retail Managers to oversee all aspects of TBJ retail operations and event merchandising (Gate 5, Gate 1, Eaton Centre and Rogers Centre Kiosks)
  • Ensure the proper tools, resources, and staffing are in place to support retail operations
  • Actively participates and leads in the recruitment and staffing process for department roles
  • Identifies opportunities for strategic improvement/expansion and develops effective business plans to capitalize on such opportunities
  • Researches and analyses appropriate market best practices and data to identify opportunities for brand enhancement, revenue generation, and expense reduction
  • Creates, analyzes, and shares department performance reports to support decision-making and to fulfil mandatory reporting requirements on predetermined and ad hoc basis
  • Collaborates with the VP, Retail and Concessions to create a target budget and subsequent reforecasts
  • Leads, develops and coaches department managers and front line employees
  • Ensures daily sales reporting and all POS related processes including daily and monthly reconciliations are on time and accurate
  • Other duties as assigned



  • Bachelor degree or diploma in a related field such as Finance or Business
  • Minimum 7 years’ experience in Retail Operations at a senior level with multi-unit and/or large store multi-department level experience
  • Ability to develop strategic and action plans with accompanying change management in a multi-site retail environment
  • Thorough understanding and application of financial and retail KPIs to drive performance
  • Proven experience developing plans and applying merchandising principles and retail best practices
  • Exceptional analytical, problem-solving, decision making and organizational skills
  • Strong written and verbal communication skills
  • Superior ability to multitask, balance projects, and meet deadlines in a fast-paced environment
  • Strong desire to work in a collaborate team environment and to support the development of employees
  • Proficiency with Microsoft Office, intermediate experience in Excel
  • Ability and willingness to work evenings, weekends, and holidays as required
Schedule: Full Time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Blue Jays Way (210), Toronto, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Baseball / Stadium Operations & Baseball Operations
Requisition ID: 113826
As a proud Canadian company, we're dedicated to making things easier for our customers. We’ve been embracing and leading change for over 50-years, and we’ll continue to seek out new opportunities to bring our customers simple solutions for today and tomorrow.
We recognize that success is determined by the strength and diversity of our people. We work together because we want to win together, and these five shared values guide and define our work:
  1. Simplify and innovate
  2. Take ownership of the what and the how
  3. Equip people to succeed
  4. Execute with discipline and pride
  5. Talk straight, build trust, and over deliver
Why Rogers?  Because your tomorrow inspires our today.
What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered.
We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at to begin a conversation about your individual accessibility needs throughout the hiring process.
Posting Notes:  Media || Canada (CA) || ON || Toronto || SF:LI ||


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