Director Branded Retail

Date: Aug 1, 2019

Location: Toronto, ON, CA, M4W 1G9

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.

 

The Regional Director is accountable for ensuring achievement of key performance metrics for consumer and small business across all Corporate Stores.  They will be challenged with driving employee engagement to improve customer experience with a direct impact on improving customer experience in stores.

 

You will work closely with corporate partners, other Regional Directors and Area Managers within Ontario to implement strategic initiatives and achieve desired performance.  You have a commitment to operational excellence that is driven by your passion to deliver on the customer experience. You possess strong business acumen and are known for developing strong relationship you can leverage both internally and externally.

 

Responsibilities:

 

  • Assign quotas to Corp Retail stores
  • Develop and align quarterly plans to deliver results
  • Analyze daily the results of each area in region
  • Develop, with regional marketing and others, gap closure tactics
  • Execute on key programs as requested
  • Ensure corporate stores meet standards for store appearance (merchandising)
  • Performance manage areas on store operations policies/procedures
  • Review store performance on an ongoing basis.  Own and maintain plans for optimization by market (open, close, relocate, consolidate)
  • Leverage DEC/RDDG processes to execute against location plans
  • Ensure profitability is a key criteria in all store location decisions
  • Motivate, coach and performance manage the team to deliver results
  • Regular time in field with Area and Store Managers
  • Drive a sales performance culture and reduce employee attrition rates
  • Ensure focus on hiring decisions, on-boarding and development plans.  Emphasis on Store Manager development.

 

Qualifications:

  • 7-10 years multi-unit retail management experience in a senior area or regional leadership role
  • Proven ability to develop and drive a word class sales and service culture and make strong hiring and retention decisions
  • Post-Secondary degree in business management a strong asset
  • Excellent verbal and written communication skills
  • Superior organizational and planning skills
  • Proven ability to develop, foster and maintain relationships with internal and external customers
Schedule: Full time
Shift: No Selection
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (012), Toronto, ON 
Travel Requirements: Up to 50%
Posting Category/Function: Retail (Store Management / Corporate) & Store Management
Requisition ID: 155610
 
Together, we'll make more possible, and these six shared values guide and define our work:
 
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at RogersRecruiting@rci.rogers.com to begin a conversation about your individual accessibility needs throughout the hiring process.

 
Posting Notes:  [[req_strategyPage]] 

 

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