Drop Repair Specialist

Our Connected Home team is proud to offer our customers seamless and simple technology that fits into any lifestyle. Our fibre network supports millions of customers with high-speed Internet, TV, and Smart Home Monitoring to keep Canadians connected to the people and things that matter most. We know that our customers rely on us to provide them reliable connectivity, that is why we have made a commitment to providing the fastest and most consistent network in the areas we serve. 


We are growing our Connected Home team and are looking for team members that are collaborative, digital-first, fast-moving, bold-thinking, and focused on delivering impact in everything they do. Come play a key role in building the future of innovation in Canada. 

Let’s make your possible at Rogers.


Are you up for the challenge and the fun? If so, consider the following opportunity:


We encourage employees to find long term success and explore opportunities that play to their strengths and passions. We value lateral moves as much as vertical promotions - we believe all roles should develop your skills, broaden your experience, and help you build a rewarding career at Rogers. 

Our Underground Burial Team is looking for a self motivated individual who wants to make an impact! Our department is responsible for the repair or replacement of over 90,000 service drops connecting customers' homes to our network nationally, every year. As part this role you will work closely with various contractors, internal resources and municipalities to ensure that network connections are maintained and repaired in a timely manner as part of the last mile access mandate. We are seeking self motivated individuals who are detailed oriented and can work independently within a team environment.


Detailed responsibilities include: 

  • Communicate with technicians/contractors in the field. 
  • Respond to escalations with resolution in a timely manner. 
  • Assign and manage work orders in NIKA 
  • Work with Municipalities to ensure that work and safety guidelines are adhered to
  • Process City permit applications 
  • Daily contact with internal teams to coordinate resources 
  • Enter work orders referred by technicians
  • Perform Street Audits & coordinate City Street Projects with our Contractors 
  • Action daily reports and review progress with contractors on a weekly basis
  • Learn and adhere to all applicable Health & Safety regulations, both legislatively mandated and as outlined in Company policy. 



Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 855 York Mills Rd. (022), North York, ON
Travel Requirements: None
Posting Category/Function: Field Operations & Maintenance
Requisition ID: 284731
Together, we'll make more possible, and these six shared values guide and define our work:


Our people are at the heart of our success
Our customers come first. They inspire everything we do
We do what’s right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
Posting Notes:  Corporate





Toronto, ON, CA North York, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.