Engagement Manager

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.


Because we believe connections unite us, possibilities fuel us, and moments define us.


As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently.


Service Delivery Operations serves as the backbone of all Operational activities for Business Service Delivery unit; The dynamic Team, in collaboration with multiple-cross-functional stakeholders, is responsible to qualify and support deals at pre-sales stage, manage and coordinate complex projects at intake to Delivery and support, plan, manage and monitor the implementation of operational activities and processes in order to deliver on approved operational plans and to continuously enhance service delivery customer experience


As an Engagement Manager you are responsible for the successful execution of complex solutioning of customer commitments. To achieve success, you will lead scoping and planning discussions with internal teams, customers and partners in order to define and align on delivery activities and responsibilities for each. Delivery risk must be managed and mitigated everywhere possible, to this end, you will work closely with delivery teams to establish tactics to achieve customer outcomes on-time, on-schedule and on-budget. More specifically, you will be accountable for the definition of operations requirements to assess, design, stand-up or expand Solutions for Enterprise Customers. You will interact directly with all levels of management on the customer accounts team including executive leadership, Solutions Specialists, Architects and Account Executives to ensure that known customer requirements are captured and all related Service Sales requirements to deliver the proposed solution components are described in a detailed Scope of Work.


As an Engagement Manager you may be re-engaged by customers via the Project Manager to support milestone reviews, issues management, change requests, remediation and scoping of additional project phases.

Finally, you will support Customer Acceptance and Partner Invoicing Acceptance activities, as required.


What you'll be doing:

  • Participate in Sales demos, Customer qualification meetings, bid review (and compilation) and presentation of sales proposals.
  • Oversee scoping, planning, cost estimates and pricing of solution architecture, consulting and delivery projects. This includes statement of work and change request definition; and project risk and remediation forecasting.
  • Upon successful award of a complex deal, you will be responsible to complete an Engagement Intake process and knowledge transfer to the Operations team. Manage complex-opp pre and post sales team briefings to ensure delivery teams are appropriately briefed on customer objectives.
  • Build out plans to assist in capacity planning for delivery teams.
  • Contribute to forecasting of Complex Opportunities on a monthly and quarterly basis. Provide management reporting on sales pipeline and project portfolio.
  • Build knowledge of industry, product and competitive intelligence. Transfer industry, technical and product knowledge to customers.
  • Define and drive consistent, repeatable use of the solution design methodologies and analyst tools and templates.
  • Work with Product Management and Delivery Partner teams to ensure methodology and architecture frameworks are aligned to emerging solutions.
  • Conduct reviews of selected engagements and provide feedback to delivery teams.

What you will bring:

  • Minimum of 5 to 7 years’ experience in selling and delivery of complex solutions. Preference to candidates who have extensive experience in delivering network solutions such as Private Network, Network, Wireless solutions, Business Productivity and Collaboration and Wireline, where they were involved as an individual contributor.
  • At least 5 years’ experience preparing proposals and bids for services sales
  • Strong understanding of architecture, service management and project management best practices.
  • Highly skilled in visualization techniques to support presentations and facilitation sessions.
  • Extraordinary organizational savvy with exceptional partnering skills and good relationships across all functions and levels.
  • Deep knowledge of consulting methodologies and architecture frameworks.
  • Knowledge of IT consulting and IT managed services industries and related trends.
  • Excellent problem solving skills and ability to apply strategic thinking
  • Entrepreneurial, highly motivated and adaptable.
  • Proven success working with teams and executive leadership in a complex, fast-paced and multifaceted environment.
  • Bachelor of Commerce, Communications or Engineering from an accredited university.
  • Six Sigma, TOGAF, CGEIT, and ITIL certifications an asset.
  • Change Management, Agile Project Management, CRISC, or CISSP certifications or training considered an asset.
  • Master’s degree considered an asset.
  • Bilingualism (English and French) an asset.
  • The ability to obtain Canadian federal security clearance or valid secret clearance.


As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.

Please click here to review conditions that may qualify for medical exemption to the COVID-19 vaccine.



Schedule: Full time
Shift: No Selection
Length of Contract: No Selection
Work Location: 1 Mount Pleasant (083), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Project Management & Information Technology
Requisition ID: 232642
Together, we'll make more possible, and these six shared values guide and define our work:

  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment


What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
Posting Notes:  Corporate





Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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