Fan Services Representative - Toronto Blue Jays

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At Rogers Sports & Media we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking and are focused on delivering impact with everything they do. Our impressive collection of assets includes media properties, sports teams, sports events & production, venues, e-commerce platforms and a close connection with our Connected Home and Wireless team. Collectively, we touch 30 million of Canadians every month!

Are you up for the challenge and the fun?  If so, consider the following opportunity!

POSITION:                  Fan Services Representative                                                                 

REPORTS TO:            Manager, Fan Services 

DEPARTMENT:         Fan Services    

COMPANY:                  Toronto Blue Jays

LOCATION:                 Rogers Centre

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NATURE & SCOPE

As a member of the Fan Services team within the Toronto Blue Jays, this position is responsible for assisting fans, resolving issues, and providing stadium related or event related information to fans in a friendly professional manner.  Please note this is a part time position tied to the Blue Jays Season

Responsibilities:

• Provide exceptional service based on our Fan Service principles to consistently go above and beyond to exceed fan expectations
• Answering fan inquiries and questions in person, by phone, email or mail that are stadium game/event related
• Take ownership to determine appropriate action to resolve in game/event issues promptly and effectively to a satisfactory outcome
• Ability to handle and diffuse difficult situations
• Action in game issues to appropriate department to action
• Responsible for in-take, entering and releasing lost and found items
• Logging, tracking fan feedback during and post event to enter in CRM
• Maintain strong cooperative working and supportive relationships with all game/event teams and inter-department
• Participate in on-going department projects as assigned
• Various game day or office duties as assigned

Qualifications:

• A commitment to service excellence and fan satisfaction
• Exceptional problem-solving skills
• Superior written and verbal communication skills
• Excellent relationship building and people skills
• Ability to multi-task in fast paced working environment
• Proficiency with Microsoft Office programs, experience with Salesforce preferred
• Available to commit to working 81 home games and various events
• Ability and willingness to work evenings, weekends and holidays as required
• Previous work with professional or local sports organization an asset

 As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19 or undergo regular testing. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Toronto Blue Jays on a case by case basis.

Shift: Day, Evenings, Weekends & Holidays (as required)

Compensation:  Hourly

Length of Contract:  9 months

Work Location:  1 Blue Jays Way (210), Toronto, ON

Travel Requirements:  None

Position Category/Function:  Baseball / Fan Services

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Schedule: Part time

Shift: Variable

Length of Contract: No Selection

Work Location: 1 Blue Jays Way (210), Toronto, ON

Travel Requirements: None

Posting Category/Function: Baseball / Stadium Operations & Game Day Events

Requisition ID: 253359

Posting Notes:  Rogers Sports & Media