Fan Services Representative - Toronto Blue Jays
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At Rogers Sports & Media we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking and are focused on delivering impact with everything they do. Our impressive collection of assets includes media properties, sports teams, sports events & production, venues, e-commerce platforms and a close connection with our Connected Home and Wireless team. Collectively, we touch 30 million of Canadians every month!
Are you up for the challenge and the fun? If so, consider the following opportunity!
POSITION: Fan Services Representative
REPORTS TO: Manager, Fan Services
DEPARTMENT: Fan Services
COMPANY: Toronto Blue Jays
LOCATION: Rogers Centre
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NATURE & SCOPE
As a member of the Fan Services team within the Toronto Blue Jays, this position is responsible for assisting fans, resolving issues, and providing stadium related or event related information to fans in a friendly professional manner. Please note this is a part time position tied to the Blue Jays Season
Responsibilities:
- Provide exceptional service based on our Fan Service principles to consistently go above and beyond to exceed fan expectations
- Answering fan inquiries and questions in person, by phone, email or mail that are stadium game/event related
- Take ownership to determine appropriate action to resolve in game/event issues promptly and effectively to a satisfactory outcome
- Ability to handle and diffuse difficult situations
- Action in game issues to appropriate department to action
- Responsible for in-take, entering and releasing lost and found items
- Logging, tracking fan feedback during and post event to enter in CRM
- Maintain strong cooperative working and supportive relationships with all game/event teams and inter-department
- Participate in on-going department projects as assigned
- Various game day or office duties as assigned
Qualifications:
- A commitment to service excellence and fan satisfaction
- Exceptional problem-solving skills
- Superior written and verbal communication skills
- Excellent relationship building and people skills
- Ability to multi-task in fast paced working environment
- Proficiency with Microsoft Office programs, experience with Salesforce preferred
- Available to commit to working 81 home games and various events
- Ability and willingness to work evenings, weekends and holidays as required
- Previous work with professional or local sports organization an asset
As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19 or undergo regular testing. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Toronto Blue Jays on a case by case basis.
Shift: Day, Evenings, Weekends & Holidays (as required)
Compensation: Hourly
Length of Contract: 9 months
Work Location: 1 Blue Jays Way (210), Toronto, ON
Travel Requirements: None
Position Category/Function: Baseball / Fan Services
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Schedule: Part time
Shift: Variable
Length of Contract: No Selection
Work Location: 1 Blue Jays Way (210), Toronto, ON
Travel Requirements: None
Posting Category/Function: Baseball / Stadium Operations & Game Day Events
Requisition ID: 253359
Posting Notes: Rogers Sports & Media
Toronto, ON, CA
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