HR Exp Advisor - Bilingual

Come play a key role in fostering a positive and inclusive culture at Rogers. Our Human Resources department is committed to growing teams across the country that are collaborative, digital-first, fast-moving, bold-thinking, and focused on delivering impact in everything they do. We are looking for Human Resource champions committed to improving employee productivity and engagement and who understand the impact of HR in influencing business results.

 

We believe in challenging work, rewarding opportunities, and giving back to make a positive impact for Canadians who need it most. When our team learns, grows, and reaches their true potential – we can make more possible. At Rogers, your journey is filled with limitless possibilities, let’s make your possible.

 

Are you up for the challenge and the fun? Consider the following opportunity:

 

We are currently seeking HR Experience Advisor to join our internal HR Shared Services team.
 
The ideal candidate will have experience in the area of contact centre and working knowledge of customer service operations in a fast paced, high volume environment. They should have expert ability to interact with employees via email, web chat or voice calls and to use thinking skills to resolve problems and/or answer employee inquires
 

What you will be doing:

  • Responsible for answering and providing navigational/resolution to employee inquires/issues via multiple contact channels like email, voice, web chat. 
  • Ensures timely and accurate service delivery at defined productivity levels
  • Handle multiple chats simultaneously
  • Complete accurate transactions in a timely manner such as case creation & triage, less complex informational changes when required
  • Incorporate feedback on a regular basis, to improve personal and professional development
  • Embrace change in a fast paced, performance driven team environment
  • Ensures First Time Resolution to Customers
  • Assist with writing and maintaining documentation of SOPs/Operating Instructions
  • Identify, share, and support operational improvements
  • Comply to all Data Security and Code of Conduct standards
  • Ensure Time Sheets are filled regularly
  • Punctual and committed to work schedules and leave guidelines

 
What you have:

  • Bilingualism in English and French
    • A good knowledge of English is necessary as this role requires regular communication in English with customers and/or team members in other provinces
  • 1+ year of contact centre / call centre experience
  • Experience in fast paced, high volume Contact Centre environment
  • Experience in the HR shared services (payroll, benefits, timekeeping, etc…) is an asset
  • Ability to resolve employee issues/inquires while providing superior customer service to business partners
  • Must be computer literate:  strong keyboarding and system/internet navigation skills
  • Available to work on a flexible schedule ( Weekdays 12-8pm EST or 1-9pm EST)
  • Possess superior multitasking abilities
  • Must have excellent verbal and written communication skills with the ability to communicate clearly, technically and effectively with business partners in English and French.
  • Proficiency in Microsoft Word, Excel, and PowerPoint
  • Completed high school diploma or higher

 

 Ideal Candidate also has: 

  • Experience with case management applications
  • A desire to continually learn
  • Ability to communicate and collaborate with business partners and internal team members
  • Post secondary education or higher preferred

 

Schedule: Full time
Shift: Evening
Length of Contract: Not Applicable (Regular Position)
Work Location: 800, Gauchetiere O, Bureau 4000-Place Bonaventure - Montreal(182), Montreal, QC
Travel Requirements: None
Posting Category/Function: Human Resources & Analyst
Requisition ID: 276573


Together, we'll make more possible, and these six shared values guide and define our work:

 

Our people are at the heart of our success
Our customers come first. They inspire everything we do
We do what’s right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment

 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
 
Posting Notes:  Corporate

 

 

 

Location: 

Toronto, ON, CA Orleans, ON, CA Gatineau, QC, CA Vancouver, BC, CA Burnaby, BC, CA Ottawa, ON, CA Moncton, NB, CA Montreal, QC, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.


Job Segment: Payroll, Call Center, QC, HR, Finance, Customer Service, Bilingual, Quality, Human Resources