IOT/Cloud Analyst

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IoT/Cloud Analyst
Rogers for Business

End to End Networks



Rogers for Business - End to End Networks is looking for passionate, goal-oriented individuals to join our winning team. We are currently looking for a National Support Centre -IoT/Cloud Analyst based in Markham ON.

The successful candidate will be responsible to support the stable operation of all End to End’s clients and internal computer network. This includes installing, configuring, maintaining, and optimizing all network hardware, software, and communication links while ensuring minimal network downtime. The person will also diagnose, resolve, and document hardware and software network problems in a timely and accurate fashion.

This role is on a rotation schedule with the National Support Centre which operates 24 x 7.
This role requires specialization in IoT and Cloud environments and reports to NSC Manager.


What you will be doing:

  • Incident Management – responsible for technical troubleshooting.  In the event of configuration changes required, escalate as required to invoke internal Change Management Process
  • Respond to incoming calls, SNMP alarms and e-mails regarding client network issues, client change requests, etc.
  • Open trouble tickets on all incidents
  • Working experience In supporting stand-alone servers and VMs
  • Coordinate and Involve teams as required to resolve Issues
  • Work with vendors and carriers during problem analysis/resolution as required
  • Monitor and test network performance and provide network performance statistics and reports
  • Perform on-site analysis, diagnosis, and resolution of complex network problems for a variety of clients, and recommend and implement corrective hardware and software solutions, including off-site repair
  • Recommend, schedule, and perform network improvements, upgrades, and repairs
  • Support development and implementation of networking projects and new technology installations
  • Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts. Evaluate and recommend for purchase networking hardware and software products.
  • Maintain up-to-date knowledge of client contracts
  • Practice network asset management, including maintenance of network component inventory
  • Prepare, maintain, and adhere to procedures for logging, reporting, and statistically monitoring network data
  • Liaise with and provide training and support to other Network Analysts on network issues
  • Prepare and ensure accuracy of documentation, procedures, manuals, and check lists
  • Aid in development of business continuity and disaster recovery plans and maintain current knowledge of plan executables. Respond to emergency network outages in accordance with business continuity and disaster recovery plans
  • Understanding of the organization’s goals and objectives


What you have and what you will bring:

  • Strong written and oral communication skills
  • Strong analytical and problem-solving skills
  • Learn, understand and apply new strategies and technologies
  • Mentor/train less experienced co-workers
  • Work both independently and in a team-oriented, collaborative environment
  • Communicate to and work with Clients and co-workers
  • Effectively prioritize and execute tasks in a high-pressure environment and can adapt to shifting priorities in the daily workload
  • Accountability - Takes ownership of personal workload, as well as the workload of employees under his/her direction
  • Attention to Detail - Attends to details and pursues quality in the accomplishment of tasks, regardless of the volume of duties encountered
  • Commitment to Health and Safety - Works in compliance with all applicable health and safety legislation and established policies and procedures
  • Continuous Improvement - Strives to improve job responsibilities through developing skills and increasing knowledge
  • Innovative - Able to think outside of the box to develop creative and new solutions or products that meet current and future needs
  • Problem Solving - Able to break down a situation into smaller pieces to identify key issues and figure out cause and effect relationships to solve. Use logic and analytical methods to come to realistic solution
  • Results Orientation - Able to focus on desired outcomes, and the means by which they are achieved by meeting and or exceeding standards based on past performance, goals, and objectives, as well as the performance and/or achievements of others
  • Time Management - Balances a myriad of tasks; prioritizes duties as needed
  • College diploma or university degree in the field of computer science and/or 3 years equivalent work experience
  • Technical Certifications with priority IoT and Cloud certifications
  • Experience with Dell Managed Services an asset
  • Experience with cloud-based servers solutions (Azure,EC2,App-Engine) Is an asset
  • Working technical knowledge of network and PC operating systems
  • Working technical knowledge of current network hardware, protocols, and standards
  • Well-versed in differences between and advantages of Windows Server 2003, Windows Server 2003 R2, Windows Server 2008, Windows Server 2008 R2
  • Knowledge of 3G/4G/LTE/5G Is an asset
  • Knowledge and experience In Networking and Network security would be an asset
  • Experience working in a team-oriented, collaborative environment




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Toronto, ON, CA Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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