Key Holder - Eaton Centre Jays Shop

Date: Sep 8, 2021

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.


As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.


Jays Shop is looking for passionate and strong leaders to join our team for the 2021 season. Our team-driven culture and stimulating atmosphere has established Jays Shop as the leading destination for Toronto Blue Jays official team merchandise.


We are seeking Key Holders who have a desire to lead a winning team. You have the unique opportunity to outfit diverse fans as they unite in the ever-growing Blue Jays community. Creating unforgettable fan moments, building lasting relationships, and facilitating the ultimate fan experience are the primary functions of all Jays Shop team members.


If you are passionate about baseball and leadership, are seeking a new and exciting challenge, and want to play a role in delivering world class service to Toronto Blue Jays fans, we want to hear from you!


Please note this is a contract position. 



  • Support retail management team to lead the Sales Associates to achieve the goals of the business.
  • Ensure that sales associates are engaging all fans according to WE CARE values in order to create a positive and welcoming experience and ultimately, drive sales.
  • Responsible for ensuring that the general operation of the store is carried out in the most professional, organized and profitable manner possible.
  • Open and close the store as required and complete end of day paperwork, including deposits.
  • Responsible for processing sales, balancing the cash register and organizing sales receipts and reports.
  • Responsible for having complete understanding of all systems, products and services available.
  • Maintain sufficient levels of inventory in the store and re-stock as needed, to maximize sales potential.
  • Address and see to any issues pertaining to the retail location, fans or staff in a confident approach. Carry out each situation and solution in a discreet and professional manner.
  • Responsible for maintaining store standards for visual merchandising.
  • Assist with the training of new staff and further coaching and development of roster staff.
  • Understand, follow, and exhibit all Jays Shop and Toronto Blue Jays policies and procedures.
  • Ensuring fans are adhering to COVID-19 health and safety policies and procedures 
  • Be knowledgeable on the stadium cleaning protocols, assisting with sanitizing high touch areas and bringing larger cleanliness concerns to the attention of the facilities team 
  • Ensure application of WE CARE services principles in all interactions with fans
  • Be a safety ambassador by following and enforcing all public health guidelines for the health and safety all Rogers Centre employees and fans
  • Any other duties required.
  • Previous retail and/or customer service experience required.
  • Excellent oral and written communication skills complemented by a friendly and professional demeanor.
  • A commitment to service excellence and fan satisfaction.
  • Ability to multi-task and meet required deadlines.
  • Must be able and interested in supporting a team environment and adhering to the Toronto Blue Jays Mission and Policies.
  • Must be legally able to work in Canada.
  • Ability and willingness to work flexible hours including evenings, weekends, and holidays as required
    The Toronto Blue Jays will continue to follow guidelines from municipal, provincial, and federal public health authorities and will implement the most up to date measures for the safety of our employees and fans. These measures may be adjusted, but we anticipate that they will include physical distancing, face coverings, health screenings, and COVID-19-specific health and safety training.
Schedule: Part time
Shift: Variable
Length of Contract: 6 Months
Work Location: 1 Blue Jays Way (210), Toronto, ON 
Travel Requirements: No Selection
Posting Category/Function: Retail (In Store / Hourly) & Sales and Service
Requisition ID: 247075
At Rogers Digital, our team doesn’t shy away from big ideas – we bring them to life. We work tirelessly to deliver the best user experiences (period) and build amazing self-serve experiences that our customers want to use. We are customer-obsessed agents of change and are committed to innovation and creating effortless experiences for customers and frontline employees. We use cutting-edge tools and technologies to solve critical and complex problems with award-winning solutions. Our work impacts millions of customers everyday. At Rogers Digital, we’re looking for people who embrace change, take risks, and push boundaries. Learn more about our team and our work @
Together, we'll make more possible, and these six shared values guide and define our work:
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
Posting Notes:  Media 


Job Segment: Merchandising, Retail Sales, Retail, Part Time

Location: Toronto, ON, CA

Email similar jobs to me