Manager, Business Architecture

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.


Because we believe connections unite us, possibilities fuel us, and moments define us.



The Rogers for Business (R4B) Business Planning & Transformation team is seeking a candidate for our open Manager, Business Architecture position supporting both our Transformation and Business Leadership Council driven initiatives. This is a 12 month contract to cover a maternity leave on our team.


As Business Architects, we work to develop an integrated view of R4B using a repeatable approach, cohesive framework and digital transformation techniques. In collaboration with our Technology counterparts we turn customer and business needs into executable deliverables that drive success. Our transformation will enable us to catch-up and go further than our competitors by reimagining the business from end to end putting the needs of our customers at the centre of everything we do.


What you’ll be doing:

  • Work with stakeholders to refine work package scope and complexity.
  • Schedule and facilitate workshops to design/ improve process flow/ customer journeys.
  • Document process flows and customer journeys.
  • Gather and document high level requirements to support process flows and customer journeys.
  • Present process flows and customer journeys for sign off.
  • Ensure that work packages are completed on time to the required quality.
  • Identify gaps in our Business Architecture and their relative severity so that appropriate work packages can be scoped.

What you will bring:

  • The ability to align multiple processes into a cohesive and integrated journey that satisfies customer and employee requirements enabling R4B to meet its KPIs.
  • Knowledge of TM Forum “Frameworx” with emphasis on the Business Process Framework (eTOM) – certification an asset.
  • Lean Six Sigma Certification (Green or Black Belt) that required improvement delivery evaluation as part of certification.
  • Superior knowledge and usage of process mapping and modelling tools such as iGrafx or Visio.
  • Experience designing, implementing and improving Sales, Marketing and Customer Service processes that engage with Business Customers.
  • 5+ years of applicable work experience, with knowledge of business cable, wireless and fibre products.
  • Demonstrated ability to manage multiple concurrent initiatives to meet objectives.
  • Experience with operational support processes and requirements for a large organization.
  • Undergraduate degree in business and/or related experience.



As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.

Please click here to review conditions that may qualify for medical exemption to the COVID-19 vaccine.



Schedule: Full time
Shift: Day
Length of Contract: 12 Months
Work Location: 333 Bloor Street East (824), Toronto, ON
Travel Requirements: Up to 25%
Posting Category/Function: Project Management & Coordination
Requisition ID: 248742
Together, we'll make more possible, and these six shared values guide and define our work:

  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment


What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
Posting Notes:  Digital & Technology





Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

Job Segment: Architecture, Network, Manager, Lean Six Sigma, Marketing Manager, Engineering, Technology, Management, Marketing