Manager, Business Controls

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.


Because we believe connections unite us, possibilities fuel us, and moments define us.


As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently.


We’re developing a centralized Business Controls team in an emerging, growing and dynamic financial service environment at Rogers. We are looking for a resilient, creative and experienced manager who will be a member of a multi-disciplinary controls team, where you liaise across the Rogers Bank cross functional teams, Risk, Compliance and Audit. You will work closely alongside the business to operate the business in a disciplined way and to collaborate on responsible ways to grow the business and satisfy customers.

The Business Controls team members will have autonomy to support the business with their objectives while prioritizing compliance with risk standards, regulations, and customer satisfaction.

Reporting to the Senior Manager, the Business Controls Manager will have the opportunity to be the driver of new policies and procedures to shape our risk and control environment of the Finance function.  This includes designing controls to assessing risks and operating effectiveness of controls (testing) to process optimization and issue management.

What you'll do:

  • Work with stakeholders to drive annual business control plans to ensure effective operationalization of our Risk Management frameworks.
  • Provide ongoing support and advice to the business teams to ensure their compliance with risk policies and applicable regulations.
  • Identify opportunities for improvement in both design and operating effectiveness of controls and assess compliance of policies, procedures and enablers against objectives, in order to implement improvements.
  • Work with stakeholders to assess and lead the identification, enhancement and documentation of Processes, Risks and Controls (PRC) for related business functions.
  • Plan and execute continuous testing to assess effectiveness of Design & Operation of controls, including reporting control’s gap.
  • Administer detection, documentation and reporting on control failures, issues, incidents/exposure or losses in accordance with established procedures. Work with Process Owners to complete root cause analysis and develop appropriate corrective action plans.
  • Support stakeholders during Internal Audit engagements and raising awareness of risk issues by the business, Risk and Compliance.
  • Support Risk & Control Self-Assessment documentation and work with control coordinators on activities to aggregate and communicate Self-Assessment results to Second Line of Defense.

What you'll bring:

  • Have 5+ years of Risk Advisory, Internal Audit, SOX and Risk Management experience, including Business Process Analysis, Third-Party Risk Management, Governance, Risk & Controls frameworks, Testing, and Monitoring experience.
  • Are a creative, resilient and flexible professional who can thrive in a collaborative environment.
  • Have proven track record working with Internal Control frameworks such as COSO, COBIT and ISO.
  • Have a great eye for understanding and tracking applicable regulatory requirements (ARR), laws, regulations and control related guidelines.
  • Are a great communicator, an engaging multiple stakeholders and bring everyone together towards a shared vision.
  • Strong sense of how technology supports the achievement of business objectives; and understanding of concepts related to information systems audit, information security, general IT and emerging trends in controls and risks (would be an asset).
  • Demonstrated experience with facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
  • A desire to be constantly motivated and excited about new challenges, willingness to learn and making an impact
  • Post Secondary Degree or related disciplines (MBA, CRM, CA or other professional-related qualification)
  • Skills in using Visio Pro, Microsoft Office, including Outlook, Word, Excel, and PowerPoint.


As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.

Please click here to review conditions that may qualify for medical exemption to the COVID-19 vaccine.



Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 350 Bloor Street East (299), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Banking & Compliance
Requisition ID: 256147
Together, we'll make more possible, and these six shared values guide and define our work:

  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment


What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
Posting Notes:  Corporate





Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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