Rogers Bank, Manager Business Controls - First Line of Defense

Date: Jul 22, 2021

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.


As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.

Rogers Bank, Manager Business Controls - First Line of Defense (FLD)

We’re developing a centralized First Line of Defense (FLD) team in an emerging, growing and dynamic financial service environment. For Business Controls centralized team, we are looking for a resilient, creative and flexible manager who will be a member of a multidisciplinary and multi-functional team, where you liaise BUs across the Rogers Bank with SLD and Third-Line of Defense, working closely alongside first line teams to not only operate the business in a disciplined way, but to collaborate on responsible ways to grow the business and satisfy customers.
Working directly with multiple business units (BUs) including Operations, Finance, Credit Risk, Marketing, Legal and HR and Second Line of Defense (SLD), we want everyone who joins Business Controls Team with its adventure, to have the broad impact in multiple areas of the bank. Business Controls team members will have autonomy to support BUs with their objectives while prioritizing compliance with risk standards, regulations, and customer’s satisfaction. 
Reporting to Senior Manager, Business Controls Manager will have the opportunity to be the driver of the policies, risk and control environment of multiple business units, from designing controls to assessing risks and operating effectiveness of controls (testing) to process optimization.


What you'll do:

Plan/Strategy Execution (5%)

  • Work with stakeholders to plan for optimization and ensure effective operationalization of Risk Management frameworks.

Delivery and Sustainment of Results (10%)

  • Provide ongoing support and advice to BUs to ensure their compliance with risk policies applicable regulations.
  • Identify opportunities for improvement in both design and operational effectiveness of controls and assess compliance of policies, procedures and enablers against objectives, in order to implement improvements.

Risk Management (85%)

  • Work with stakeholders to assess and lead the identification, enhancement and documentation of Processes, Risks and Controls (PRC) for related business units. 
  • Plan and execute continuous testing to assess effectiveness of Design & Operation of controls, including reporting findings and obtain agreement from controls owners.
  • Administer detection, documentation and reporting on control failures, issues, incidents/exposures or losses in accordance with established procedures. Work with Process Owners to complete root cause analysis and develop appropriate corrective action plans. 
  • Support stakeholders during Internal Audit engagements and raising awareness of risk issues raised by auditors.
  • Support BUs Risk & Control Self-Assessment documentation and work with control coordinators on activities across the business units to aggregate and communicate Self-Assessment results to SLD. 

What you'll bring:

  • Have 5+ years of Risk Advisory, Internal Audit, SOX&/or Risk Management experience, including Business Process Analysis, Third-Party Risk Management, Governance, Risk & Controls frameworks, Testing and Monitoring experience.
  • Are a creative, resilient and flexible professional who can thrive in a collaborative environment.
  • Have proven track record working with Internal Control frameworks such as COSO, COBIT and ISO.
  • Have a great eye for understanding and tracking applicable regulatory requirements (ARR), laws, regulations and guidelines.
  • Strong sense of how technology supports the achievement of business objectives; and understanding of concepts related to information systems audit, information security, general IT and emerging trends in controls and risks (would be an asset).
  • Have innovative and creative DNA: flexible to changes, eager to learn, proactive to act, resilient to failure, persistent in making an impact.
  • Are a great communicator, an engaging multiple stakeholders and bring everyone together towards a shared vision.
  • Degree in business or related disciplines (MBA, CRM, CA or other professional-related qualification (but not a must)
  • Demonstrated experience with facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
  • Ability to be humble, admit what you don't know, ask questions, and a willingness to learn
  • A desire to be constantly motivated and excited about new challenges
  • Skills in using Visio Pro, Microsoft Office, including Outlook, Word, Excel, and PowerPoint.

Here’s what you can expect in return:

  • A competitive salary and benefits that include access to our Employee Share Accumulation Program, Retirement Benefits and a variety of other perks including 50% off Rogers services and Blue Jays tickets
  • A manager who deeply cares about your development and long-term career at Rogers
  • A team that trusts and wants to win together
  • Smart and accomplished colleagues who are focused on both the “what” and the “how”
  • Flexibility to work from home even after the pandemic ends
  • Your choice of hardware and software (iPhone or Android/Mac or PC etc.)


As part of the recruitment process Successful Candidates will be required to complete criminal and credit background checks.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 350 Bloor Street East (299), Toronto, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Banking & Compliance
Requisition ID: 222446
Together, we'll make more possible, and these six shared values guide and define our work:
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Posting Notes:  Corporate 

Job Segment: Bank, Banking, First Line Supervisor, Information Systems, Law, Finance, Engineering, Technology, Legal

Location: Toronto, ON, CA

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