Manager, Fraud Analytics

Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge technology. Interested? Take the next step and consider this opportunity to make a meaningful impact with Rogers Bank.

Who we're looking for:

The Manager, Fraud Analytics is a key player in protecting Rogers Bank Customers from fraud. Reporting to the Sr. Manager, Fraud Operations, this role focuses on leveraging technical skills and fraud prevention tools to support the Bank’s fraud program. The successful candidate will be proficient in systems such as CardGuard, ADSII, Broadcom from TSYS, and have high proficiency in SQL, Python and PowerBi.

What you'll do:

• Support the development, implementation, and validation of fraud monitoring strategies and rules.

• Conduct periodic reviews and proactive monitoring of business processes and operational activities.

• Maintain, develop, and implement fraud procedures, standards, and training materials.

• Manage and continuously improve fraud prevention and detection strategies.

• Utilize fraud prevention tools and platforms, ensuring adherence to industry standards and best practices.

• Develop and maintain fraud forecasting models, budgeting, and measure results to budget and forecast.

• Support fraud case investigations and contacts with law enforcement.

• Engage with industry associations to identify trends and educate the Fraud Strategy team.

• Ensure a strong risk control environment within the Fraud Analytics team.

• Report fraud performance KPIs/KRIs and potential emerging risks to Senior Management.

• Act as Fraud SME during new initiatives ideation, development, and implementation.

• Other duties as assigned.

What you bring:

• University undergraduate degree or college diploma or equivalent experience.

• Minimum of 3 to 5 years industry experience in credit card related fraud, with a strong understanding of industry trends.

• High proficiency in SQL and Python.

• Comfortable and effective in communicating and presenting at all levels.

• Experience interacting with cross-functional business areas within the Bank.

• Ability to adapt and reprioritize in a fast-paced, changing work environment.

• Strong analytical and problem-solving skills.

• Detailed knowledge of CardGuard and TSYS fraud systems.

• Working knowledge of analytics and reporting software tools preferred.

What’s in it for you? 

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: 

• Competitive salary & annual bonus 

• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.

• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.

• Paid time off for volunteering 

• Company matching contributions to charities you support 

• Growth & Development Opportunities:

  • Self-driven career development programs (E.g. MyPath program) o Rogers First: priority in applying to internal roles of interest

• Wellness Programs:

  • Homewood employee & family assistance program  o Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions o Low or no-cost fitness membership with access to virtual classes

• Our commitment to the environment and diversity:

  • Work for an organization committed to environmental protection o Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

This is a hybrid work position and will require you to be in office three days per week. You can choose which days work best for you! 

If you are selected to move forward in the recruitment process, here is what you can expect:

A 15-minute phone screen with your recruiter, an interview with Hiring Manager, a final round virtual interview with Director/VP of the team. Best of luck!

​

​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (012), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Banking & Analytics
Requisition ID: 320123

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.  

Posting Notes:  Rogers Bank