Manager, Perf & Forecasting

Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge technology. Interested? Take the next step and consider this opportunity to make a meaningful impact with Rogers Bank.

Who we're looking for:

The Credit Operations team is looking for an experienced analytical candidate to join the team as the Manager, Collection Performance.  This person will develop reporting models and provide business insights to help the achieve desired Live Collections results helping in advanced analytics to understand Involuntary Churn and Bad debt impacts. The role will work cross-functionally across the Organization and with our finance partners.  The successful candidate should be comfortable managing complex subscriber/financial models, deliver meaningful presentations on the overall storyline, and making recommendations to senior leaders.  

What you'll be doing:

• Forecasting and Business Insights activities.

• Develop and apply appropriate regression modeling techniques, ranging from basic linear regression to more advanced methods such as regularization (Ridge, Lasso) or tree-based models, to analyze historical collection data, identify key drivers of performance, and forecast future outcomes.

• Continuously evolve/improve model for Live Collection performance on existing collections strategies.

• Create Power BI dashboards for senior leadership on key indicators to help measure Live Performance, with a focus on designing dashboards that are easily integrated with existing automation workflows.

• Collaborate with internal stakeholders, including the internal Data enablement teams to gather information, ensure reliability of insights and forecasts, and identify opportunities to automate data collection, analysis, and reporting processes.

• Work closely with the data team to ensure all reporting and analytical outputs are designed with automation in mind, maximizing efficiency and minimizing manual effort.

• Deliver insights and opportunity areas to key stakeholders across the Live Collections team that will guide/inform decision making

• Present monthly insights focusing on pertinent information clearly and concisely to the senior leadership team.

• Support the monthly forecasting process.

• Ad-hoc analysis as required   

What you bring:

• Proven ability to translate complex data into actionable insights and recommendations.

• Demonstrated experience in conducting in-depth data analysis, including statistical analysis, predictive modeling, and root cause analysis.

• Expert knowledge in PowerBI/Tableau is a must-have.

• Confident in manipulation, development, and maintenance of data sources / tables / queries / scripts with a strong understanding of SQL, Python, and Alteryx. Basic understanding of SAS/Data Brick an asset (but not required).

• Solid grasp of statistical modeling methodologies, such as regression analysis, time series analysis, and classification algorithms.

• 2+ years of advanced work experience in Business Intelligence, data engineering and analytics, reporting and dashboard creation.

• Strong visual design and presentation skills.

• Excellent interpersonal and communication skills.

• Proven ability to communicate complex technical concepts to both technical and non-technical audiences clearly and concisely.

• Ability to effectively present data findings and recommendations to senior leadership.

• Ability to adapt quickly to changing priorities and deadlines in a fast-paced and dynamic environment.

• A proactive and solutions-oriented approach to problem-solving, with the ability to identify and address challenges effectively.

• Strong customer service focus, by building reports and dashboards with the operations owners and audience needs in mind at all times.

• Ability to work within a dynamic, fast-paced team environment.

What’s in it for you? 

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: 

• Competitive salary & annual bonus 

• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.

• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.

• Paid time off for volunteering 

• Company matching contributions to charities you support 

• Growth & Development Opportunities:

  • Self-driven career development programs (E.g. MyPath program) o Rogers First: priority in applying to internal roles of interest

• Wellness Programs:

  • Homewood employee & family assistance program  o Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions o Low or no-cost fitness membership with access to virtual classes

• Our commitment to the environment and diversity:

  • Work for an organization committed to environmental protection o Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

This is a hybrid work position and will require you to be in office three days per week. You can choose which days work best for you! 

If you are selected to move forward in the recruitment process, here is what you can expect:

A 15-minute phone screen with your recruiter, an interview with Hiring Manager and a case study, a final round virtual interview with Director/VP of the team. Best of luck!

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​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (824), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Reporting and Analytics & Analyst
Requisition ID: 318484

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.  

Posting Notes:  Rogers Bank