Manager, Pricing

At Rogers, the entrepreneurial spirit is part of our DNA. Our Rogers Business teams help foster and grow the Canadian economy by supporting businesses of all sizes. From small to large-scale enterprises, our teams help deliver innovative technology, network services, and a suite of solutions to help them succeed. We offer Canada’s largest and most reliable 5G network for our customers and are proud leaders in wireless private networking and IoT! We continuously expand and evolve our networks, invest in new technology capabilities, and invest in our people to serve our business customers and their communities.

 
Come play a key role in driving the future of business innovation in Canada. We are looking for team members with a passion for delivering industry-leading value to customers and supporting businesses in the communities where we live and work.

    
Are you up for the challenge? If so, consider the following opportunity:

The Compliance Manager is responsible to design, develop, implement, monitor and measure the performance of Rogers Business Wireless, Wireline, and Bundled Pricing to achieve business objectives. Advising cross-functional teams and senior management on compliance rates and implementation plans to ensure non-compliance decreases. This role reports to the Director of Business Economics.

What you will do: 

• Design, implement, monitor and measure ongoing offer performance tracking, compliance management and coach-back process
• Ensure adjustments in discounts on a monthly basis with support from Reporting, Marketing and Back-Office team
• Monitor business rule compliance on all programs launched
• Lead ongoing management of Business validation
• Plan and implement a comprehensive performance management strategy across wireless, wireline, add-ons and bundling aligned with business objectives and growth.
• Act as the owner key advisor for all Revenue and Cost impacting programs
• Providing input and insight to Management concerning usage, provisioning, pricing and billing issues negatively affecting the revenue streams and/or customers.
• Support the process of identifying, prioritizing and communicating business risks and opportunities
• Collaborate and communicate frequently with finance, the business, care, sales, reporting and technology groups any findings and work on updating processes and implementation of controls as needed
• Support continuous improvements in processes as business changes
• Lead and influence the direction and impacts of projects and/or initiatives with new ideas, recommendations and controls that will reduce revenue risk and enhance customer experience
• Generate business case and/or cost benefit statements to support analysis and key findings for any revenue recovery opportunities
• Generate Summary of Findings reports and presentations to senior management on revenue/costs findings and opportunities
• Plan and execute all the milestones in the performance management cycle.
• Benchmark locally, regionally, and globally on the best practices in performance management and update the processes and policies accordingly.
• Provide strategic advice and guidance on the performance management framework to all stakeholders.
• Contribute to the automation of the Performance Management System in collaboration with Reporting, Business Economics, Pricing Strategy and Operations
• Work with various stakeholders to promote the high performance and feedback culture.
• Train staff at all levels on the performance framework and the behavioral skills/ soft skills.
• Put in place the proper risk controls, in consultation with Legal and Regulatory team that will protect the firm legally and will ensure compliance with mandates.
• Identify material issues and deviations from policy, industry best practice, and contractual obligation.
• Report key findings, summaries, compliance gaps and recommend solutions in a coherent and comprehensive manner

What you will do:

• Minimum of a bachelor’s degree in a relevant field is required e.g. Business Administration.
• 4+ years of experience in performance management
• Advanced computer literacy is required e.g. MS Office.
• Intermediate literacy is required of SAS/SQL
• Experience within the Telecommunication industry is an asset 
• Must possess excellent written, oral and presentation skills with the ability to accurately and succinctly communicate complex operational risk concepts in business terms
• Attention to detail and strong analytical skills are essential, along with the capacity to identify and understand associated operational risks of the area under review
• Must be a proven self-starter with a proactive attitude and able to work independently as well as in a team
• Ability to build strong relationships with various business groups
• Proven ability to negotiate and influence others
• Interpersonal skills including ability to consult with review stakeholders regarding issues which may be sensitive in nature; capable of working across all levels of organization including people with different styles and backgrounds

Core Competencies:

• Customer service orientation; teamwork and collaboration; adaptability; initiative; analytical thinking.
• Role-Specific Competencies: Business Analysis; innovative design skills, problem-solving; workflow analysis; project management, documentation, stakeholder identification, and management
• Ability to express ideas and facts in a clear and understandable manner, tailoring communication to the intended audience.
• Flexible and possess a willingness to take on new projects/roles and to contribute to the team's success in a variety of capacities.
• Self-starter with the ability to multi-task effectively and independently within a fast-paced environment.
• Very strong interpersonal and communication skills and a demonstrated history of engaging with senior leadership in both the business and Finance
• Proven ability to build strong relationships while being viewed as a trusted and fair source of analytics and support
• Undertake self-initiated analysis to uncover opportunities or instances of revenue or cost exposure/overbilling

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (012), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Marketing & Marketing Research / Analysis
Requisition ID: 283535
 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
 
Posting Notes:  Sales & Marketing