Manager, Retail Business

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!

The role of Manager, Retail Business  will be responsible for driving small business sales through all retail channels (corporate, dealer, partner) within their territory.  Focused on providing store support, regional program management and building local small business sales networks.  Influencing mindshare in both direct and indirect channels is the core of this role, so an ability to work well with different channels and understand competing objectives within the channel is a key component to success in this role.

What you'll be doing:  

• Working directly with front line staff and Regional Managers to ensure mindshare, competency and support are available for our sales representatives

• Liaise between head office and local teams to resolve pricing, marketing, and support issues

• Communicate relevant information from head office to the front line and manage inquiries and escalations

• Analyze sales reports to identify sales gaps and trends

• Conduct sales planning sessions and execute tactical initiatives

• Engage in store visits and communicate with head office to flag sales gaps

• Work cross-functionally to achieve sales goals and provide onboarding support for new hires

• Provide feedback on market offer performance and sales coaching

What you'll bring:

• Minimum of 5 years experience in sales preferably, retail in the telecommunications industry

• Experience working with a sales quota and commission structure

• Highly motivated sales professional with experience influencing indirect partners is a huge asset

• Strong organizational and time management skills to meet deadlines and handle changing priorities

• Strong oral and written communications skills

• Strong problem solving and analytical skills

• Excellent written and verbal communication skills.

• Ability to work effectively in a team environment and manage multiple priorities.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

• Ability to work in a fast-paced environment and under pressure with tight deadlines.

• Willingness to work flexible hours.

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To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full Time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East(364), Toronto, ON
Travel Requirements: Up to 50%
Posting Category/Function: Sales & Account Management
Requisition ID: 318924

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes:  Rogers Business

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