Manager, Wireless Base Programs

At Rogers, the entrepreneurial spirit is part of our DNA. Our Rogers Business teams help foster and grow the Canadian economy by supporting businesses of all sizes. From small to large-scale enterprises, our teams help deliver innovative technology, network services, and a suite of solutions to help them succeed. We offer Canada’s largest and most reliable 5G network for our customers and are proud leaders in wireless private networking and IoT! We continuously expand and evolve our networks, invest in new technology capabilities, and invest in our people to serve our business customers and their communities.

 
Come play a key role in driving the future of business innovation in Canada. We are looking for team members with a passion for delivering industry-leading value to customers and supporting businesses in the communities where we live and work.

    
Are you up for the challenge? If so, consider the following opportunity:

 

The newly formed Rogers Business Base Management team is looking for a Manager, Wireless Base Programs that has real-world experience in proven programs designed to enable seamless integrations, changes, and the adoption of new technologies.  We are bringing together the best and brightest to ensure we are laser-focused on delivering world-class results in business growth, retention, and customer experience.  The successful candidate will have a keen understanding of the telecommunications industry, specifically looking at the wireless lifecycle and business growth opportunities.  Reporting to the Sr manager, base programs, the successful candidate will have expert knowledge of key business indicators, marketing, and communications options as well as proven formulas to adjust and influence customer experience through the platforms and products we enable.   They will need to establish profitable ROI targets and be able to influence timing, and investments (people and capital) and measure our programs to these targets.

 

What you will do:

  • Oversee the successful implementation of policy, process, or program improvements, along with education/coaching programs, incentives, spiff’s  and other tactics
  • Manage churn mitigation through event and lifecycle moments to intervene
  • Manage wireless cross and upsell programs
  • Revenue, product penetration, and churn across the wireless Business Segments
  • Analysis of revenue and churn results and implementation of tactics to improve
  • Monitor & assess life-cycle management activities
  • Input into program design and planning
  • Capture competitive insight and maintain feedback loop to strategy and marketing teams as well as sales force
  • Distinguishing priorities based on corporate priorities, return on investment, and 5-year strategic roadmap and providing a go/ no go decision on behalf of the leadership team for programs and initiatives
  • Negotiate offers/ pricing with Product marketing and Pricing teams that would help grow all segments as well as protect revenue, through competitive analysis & tacta quarterly base
  • Create plans on a quarterly bases with a breakdown on the monthly and weekly levels along with specific gains to be attained from the plan and maintain a status report along with Post Implementation Review
  • Accountable to lead large-scale initiatives/programs throughout all phases of the project lifecycle from initiation through to closure.


What you will bring:

  • Post-secondary degree.
  • 3+ years of experience in program/ project management
  • Strong planning, analytical, organizational, problem-solving, decision making and time management skills
  • Excellent interpersonal and communication skills (written and oral)
  • Proven ability to deliver through cross-functional teams
  • Extensive knowledge of communication industry i.e. products, services, systems, and tools
  • Can comfortably handle risk and uncertainty and effectively cope with change
  • Ability to develop business plans and provide clear direction on execution
  • Ability to produce and interpret historical data and identify trends
  • Demonstrated leadership and team-building skills
  • Ability to manage multiple priorities and proven time management skills
  • Ability to clearly communicate with all levels in the organization from VPs to frontline management
  • Strong business and financial acumen
  • PMP certification an asset

 

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (200), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Sales & Account Support
Requisition ID: 284277
 
Together, we'll make more possible, and these six shared values guide and define our work:

  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment

 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
 
Posting Notes:  Sales & Marketing

 

 

 

Location: 

Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.


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