Manager, Workplace Experience

Date: Apr 16, 2021

Location: Toronto, ON, CA, M4Y 2Y5

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us. As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.

Manager, Workplace Experience

We are making Rogers the best place to work in Canada by building a workplace that drives performance, collaboration, community, and belonging. As an experienced leader, you know how to coach your team to collaborate with others, solve problems and achieve their goals. You build effective relationships at all levels and can provide a vision and direction to keep your team and service providers on track. You have a keen knowledge of the Rogers culture and know how to get things done within our complex and fast-paced organization. Your passion for providing a best in class workplace experience for our employees is embedded in everything that you do.

What you’ll be doing: 

  • Design and champion long-term workplace experience roadmap and guiding principles to drive employee engagement, making Rogers the employer of choice
  • Lead integration of food services experience with our guiding principles and employee engagement roadmap. Manage vendor through quarterly business reviews and planning sessions, achievement of key performance indicators and service level agreements, and provide guidance on operating plans.
  • Lead and manage national on-site and virtual fitness strategy and integration with overall well-being and Thrive strategy.
  • Design and evolve the hospitality experience and lobby ambassador program, including one Rogers FTE and team of ambassador contractors.  
  • Manage hospitality and employee experience at new conference centre on Toronto Campus
  • Measure employee engagement with workplace experience through employee feedback, quarterly surveys, and utilization studies.  Create action plans for opportunities and areas of improvement. Work with service providers to incorporate recommendations into operating plans.
  • Participate in annual employee engagement analysis for workplace experience and amenities, including action planning
  • Assist with annual long-term investment planning for capital requirements 

What you have: 

  • Minimum of 5 years of experience in fast paced, client centric organization, most recently at a manager level
  • Minimum of 5 years of experience in hospitality industry and related field.
  • Bachelor’s Degree or equivalent experience in a related field.
  • Previous experience implementing a workplace transformation program
  • Previous experience in workplace design, client relationship management, real estate services. Experience in managing operations and service providers.
  • Experience managing large-scale programs in a complex, multi-disciplined organization.
  • Knowledge and experience with employee experience and change management programs
  • Proven organizational program management, leadership and facilitation skills.
  • Ability to work in a fast-paced environment.
  • Exceptional stakeholder management and relationship-building skills and ability to cultivate and maintain effective working relationships at all levels of an organization
Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON 
Travel Requirements: Up to 25%
Posting Category/Function: Real Estate / Facilities & Projects and Planning
Requisition ID: 218421
Together, we'll make more possible, and these six shared values guide and define our work:
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Posting Notes:  Corporate 

Job Segment: Manager, Program Manager, Real Estate, Relationship Manager, Change Management, Management, Sales, Customer Service

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