Manager Connected Home

At Rogers, we put our customers first in everything we do! Our Field Operations team provides top-notch service, connecting communities across Canada. We're seeking individuals who are passionate about technology, thrive in dynamic environments, and are ready to make a meaningful impact in the telecommunications industry. If you're ready to take on an exciting challenge and be part of a team that values innovation and excellence, consider the following opportunity. 

In this role, the Field Operations Connected Home Manager for GTA  will be responsible for ensuring the delivery of reliable and readily available services through the leadership of an in-house team of approximately 15–20 employees.

What You'll Do

• Provide clear guidance and leadership to team members to ensure excellence in field operations.
• Lead and develop a high-performing technical workforce through proactive performance management and coaching.
• Conduct regular field and office meetings with technicians to review performance metrics and ensure task compliance.
• Stay current with emerging technologies and ensure team alignment with innovation initiatives.
• Foster employee engagement and collaboration across regions, business units, and third-party vendors.
• Accurately forecast resource needs and ensure field activities meet established Service Level Agreements (SLAs).
• Drive operational excellence by initiating process improvements, conducting root cause analyses, and implementing corrective actions.
• Develop and execute action plans to achieve departmental goals and objectives.
• Respond promptly to customer escalations with a strong sense of urgency and commitment to resolution.
• Monitor departmental expenses to maintain budget discipline while ensuring operational efficiency.
• Ensure compliance with all Health and Safety regulations and company policies.
• Present the benefits of strategic plans to relevant stakeholders to support informed decision-making.

What You Bring

• Proven experience in leading and mentoring technical teams.
• Professional certification in a technical field (e.g., SCTE) is an asset.
• Hands-on experience in field operations or working closely with technical field teams.
• Strong financial acumen with experience managing departmental costs, including inventory and stock orders.
• Demonstrated ability to develop and execute business plans with detailed cost-benefit analysis.
• Experience in analyzing and improving business processes.
• Excellent interpersonal, organizational, and communication skills.
• Ability to embrace and adapt to new technologies.
• Track record of enhancing employee engagement and team performance.
• Proficiency in MS Word, PowerPoint, and Excel for effective documentation and presentations.
• Coaching mindset focused on empowering individuals and teams through self-discovery.
• Growth mindset with a commitment to continuous improvement.
• Ability to manage multiple priorities independently in a fast-paced, customer-focused environment.

What’s in it for you? 

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts:
  • Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
  • Paid time off for volunteering
  • Company matching contributions to charities you support
  • Growth & Development Opportunities:
• My Path:
  • self-driven career development program
• Rogers First:
  • priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
  • Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups, including groups representing People of Colour, 2SLGBTQIA+, and Indigenous Peoples.

​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role. 

In certain provinces (e.g. British Columbia) you are required to obtain and maintain a valid security worker licence to perform your position's duties. If applicable, you must obtain the required license and provide proof of satisfactory to the Company that you have obtained it on or before your start date.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 10 Dyas Road (234), North York, ON
Travel Requirements: Up to 25%
Background Check(s) Required:  
Posting Category/Function: Field Operations & Inspection
Requisition ID: 314795

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance. 

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.  
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Posting Notes:  Customer Experience