Manager Digital Campaign & Ops

Date: Jul 19, 2021

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.

 

As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.

Digital Campaigns & Ops Manager

 

Are you digital savvy? Do you want to put your problem solving, business and technology skills to the test? Would you like to be part of making the buzzwords “customer experience”, “omni-channel”, “digital transformation” and “design thinking” come to life? If so, you might be interested in joining our team.

 

If you have always wanted to work at an entrepreneurial company where the employees are committed to solving big challenges and making a real difference; then join us.  Rogers is a leading communications and media company where people come to do great work. We are looking for individuals who are curious, love digital, and want to be part of the team that will push the digital customer experience to the next level.

 

What you will do:

 

The Digital Campaigns & Ops Manager (Rogers Wireless) together with the Senior Manager, will be focused on ecommerce – driving conversion to be competitive in the digital marketplace.
 

Responsibilities:

  • Build a strategy to continuously enhance the online shopping experience
  • Manage and support the day-to-day operations of general site maintenance, content publishing and ongoing optimization
  • Lead iconic wireless device launches, bringing them to life across digital properties
  • Support cross-functional campaigns by driving quarterly sales and competitive response offers and promotions
  • Foster strong partnerships with marketing, brand, product, commercial strategy, legal and business stakeholders in order to drive objectives
  • Collaborate with UXD and technology to translate business requirements into best-in-class digital experiences
  • Partner with your digital channels team members to create synergies across all lines of business, Commerce, Self-Serve and Support, Mobile, and multi-channel experiences
  • Creating and maintaining a highly organized process for open communication between teams
  • Develop strategies and implement programs that maximize revenue, increase commerce transactions, promote cost savings, improve customer satisfaction and likeliness to recommend
  • Oversee all relevant customer-facing digital initiatives from planning to execution and develop post-implementation reports (PIR) to provide key learnings and future recommendations


What you will bring: 

  • Bachelor's degree in Communications, Business, Marketing or equivalent
  • 5+ years of relevant digital experience in a fast-paced environment (telecom or related industry experience is an asset)
  • Keen understanding of digital ecosystems and customer needs
  • Understanding of technical aspects of web applications, including database-driven functionalities, general web functionality, etc.
  • Drive to provide leadership and direction towards accomplishing goals and taking ownership and responsibility from strategy to execution
  • Ability to multi-task and manage several projects at once
  • Excellent communication (written and oral) skills, and negotiation skills with a strong ability to understand their audience
  • Strong self-management, problem-solving and organizational skills
  • Highly motivated individual with a passion for positive change
  • Skilled in MS Office suite including Word, Excel, PowerPoint with ability to train others


Here’s what you can expect in return:

  • A competitive salary and benefits that include access to our Employee Share Accumulation Program, Retirement Benefits and a variety of other perks including 50% off Rogers services and Blue Jays tickets
  • A manager who deeply cares about your development and long-term career at Rogers
  • A team that trusts and wants to win together
  • Smart and accomplished colleagues who are focused on both the “what” and the “how” 
  • Flexibility to work from home even after the pandemic ends 
  • Your choice of hardware and software (iPhone or Android/Mac or PC etc.) 
Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Digital & eCommerce
Requisition ID: 242349
 
At Rogers Digital, our team doesn’t shy away from big ideas – we bring them to life. We work tirelessly to deliver the best user experiences (period) and build amazing self-serve experiences that our customers want to use. We are customer-obsessed agents of change and are committed to innovation and creating effortless experiences for customers and frontline employees. We use cutting-edge tools and technologies to solve critical and complex problems with award-winning solutions. Our work impacts millions of customers everyday. At Rogers Digital, we’re looking for people who embrace change, take risks, and push boundaries. Learn more about our team and our work @ https://digital.rogers.com/
 
Together, we'll make more possible, and these six shared values guide and define our work:
 
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
 
Posting Notes:  Digital Media 

 


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Location: Toronto, ON, CA

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