Manager Revenue Assurance

We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!

We’re building a brilliant, connected future for Canadians and we need innovative thinkers to help us deliver quality and value to our customers.

Revenue Assurance (RA) ensures the integrity of Rogers telecom revenue streams via processes and controls managed.  RA is focused on the reduction of leakage, revenue recoveries, and opportunities to save.  We work with large amounts of data to monitor and analyze our various revenue streams and provide insightful information to our various stakeholders.

Reporting to the Senior Manager, RA, the successful candidate will be an analytical, results-driven leader with expert knowledge of controls, data analytics, program management, and strategic planning. The RA Manager (Wireless & Cable) will build and continuously improve RA capabilities by leveraging their technical skills and business acumen.

We have a bold vision of developing new RA capabilities to deliver even better experiences to our valued customers and frontline team members that support our customers. To enable that vision, we are looking for individuals with a passion for collaboration and innovation. If you are someone who thrives on solving problems in a fast-moving environment, with an uncanny ability to bond with a diverse group of stakeholders – join us to make an impact!

What you'll be doing:
• Lead the identification, development, and implementation of new RA controls, processes, and capabilities in both the East and West regions.
• Identify, evaluate, and lead the delivery of continuous improvements initiatives, projects and/or programs, potentially involving billing, provisioning, and other systems, that will reduce revenue risk and enhance customer experience.
• Support the development and implementation of the RA strategic, long-term roadmap, enabling the next generation of RA through innovation, digitization, and modernization. Including leading focus sessions with key stakeholders, as well as synthesizing findings into meaningful and actionable insights.
• Accountable for control coverage and operational support, including monitoring, executing, and continuously improving existing Pricing, Provisioning, Usage, Revenue and Ad-Hoc controls, processes, and capabilities in both the East and West regions.
• Drive the end-to-end resolution of issues in a timely manner to reduce revenue leakage, to ensure positive customer experience, to mitigate Legal risks, and to prevent future occurrences. This may include conducting root cause analyses, coordinating key stakeholders (e.g. Product, Finance, Legal, Communications, IT, Care), developing executive-level impact assessments/recommendations, executing action plans, and implementing future state processes.
• Build and lead a high-performing team to deliver on organizational and RA objectives.
• Secure the commitment and cooperation of relevant stakeholders required for the success of cross-functional initiatives, projects and/or programs nationally.
• Act as a key, trusted advisor and provide strategic input for all RA needs for business-led initiatives across Wireless an Cable products nationally.
• Provide data-driven, strategic inputs and insights to Senior Management concerning usage, provisioning and billing/pricing issues negatively affecting the revenue streams and/or customers. Ensure appropriate controls, processes and/or capabilities are in place.
• Collaborate and communicate frequently with Finance, Product, Care, Technology and other groups regarding any findings, and work on updating processes and implementation of controls.
• Support the Business in driving key financial objectives and pricing compliance.
• Support the process of identifying, prioritizing, and communicating business risks and opportunities to stakeholders across all levels of the organization.
• Support Wireless and Cable Programs during critical selling periods.
• Generate business case and/or cost benefit statements to support analysis and key findings for any revenue recovery opportunities.
• Generate Summary of Findings reports and presentations to all levels of management on revenue/costs findings and opportunities.
• Lead development and delivery of executive-level presentations, dashboards and reports, as needed.
• Provide the judgment necessary and courage at times to make unpopular decisions to effectively balance both protecting the company and driving revenue.
• Broader work or accountabilities may be assigned as needed.

What you'll bring:
• Experience in managing complex issues, with a high level of ability to influence and negotiate outcomes and achieve consensus among parties having different objectives with a broad spectrum of diverse stakeholders.
• Experience in coordinating multi stakeholder, complex initiatives from inception to completion, while leveraging project management methodologies (e.g., project scoping, executive status updates, project planning, RACI documents, risk registers, meeting best practices, etc.)
• Experience planning, developing, coordinating, and writing a broad range of materials including briefing notes, e-mail summaries, and decks for senior management.
• Experience with interacting and communicating effectively (written and oral) using strong business acumen with all organizational levels.
• Experience operating as a fully accountable leader, delivering complex initiatives, and thriving in an environment with high expectations and competing deadlines.
• Experience with being flexible and managing multiple tasks in an environment with shifting priorities, firm deadlines, and high-performance expectations.
• Experience in fostering an organizational culture that emphasizes innovation, continuous learning, collaboration, transparency, accountability, and trust.

Requirements:
• Undergraduate degree in related field of study (Business, Computer Science or similar)
• Ability to excite and lead others, capitalizing on individual strengths to drive collaborative outcomes
• Results oriented, passionate, and collaborative with proven ability to prioritize opportunities and deliver tangible results
• Strong analytical and problem-solving skills with ability to perform spot analysis and synthesize insights
• Team player with cross-functional collaboration, interpersonal, and communication (written/verbal) skills
• Ability to manage multiple priorities in a fast-paced environment
• Big Data, and workflow automation, software skills are an asset, including Databricks, Tableau etc.

What's in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Company matching contributions to charities you support Growth & Development Opportunities
• Self-driven career development programs (E.g. MyPath program)
• Rogers First: priority in applying to internal roles of interest

Wellness Programs:
• Homewood employee & family assistance program
• Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
• Low or no-cost fitness membership

Our commitment to the environment and diversity:
• Work for an organization committed to environmental protection
• Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

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To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role. ​

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (908), Toronto, ON
Travel Requirements: Up to 10%
Background Check(s) Required: Criminal Record and Credit Check 
Posting Category/Function: Finance & Accounting & Audit / Compliance
Requisition ID: 329031
 

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes:  Corporate