Manager Service & Delivery



Our Rogers Bank team is at the core of our organization, supporting all of our projects across every line of business. By providing financial support and guidance, our teams rely on our Finance partners to help make strategic, datadriven decisions that will have an impact on our growth and profitability for years to come. Our Rogers Bank team is growing and is looking for like-minded thinkers who are passionate about telling stories through numbers to help take our investments in innovation to the next step. In turn, our Bank team is also committed to the growth and development of their team members. Your journey is filled with limitless possibilities, Let’s make your possible.


We are looking for a Project Manager - Credit Cards on the Project Delivery team at Rogers Bank. The Project Delivery Office has accountability for the execution and implementation of new credit card related initiatives. The Project Manager – Credit Cards role is accountable for ensuring that new initiatives are run in accordance with the Bank’s change management discipline, and that all required activities are completed on time, and have been appropriately tested. This includes the development, setup, and ongoing support of the Bank’s credit card platform and all customer facing and vendor interfaces.


What you'll have:

You are a seasoned Project Manager with experience in the Canadian Banking industry, including in-depth knowledge of TSYS and TS2 as an issuer and processor. You enjoy taking the lead and playing a key part in leading the team, not only on large scale credit card initiatives from concept to launch, but also as a collaborator across all the other banking pillars. While you should be adept at navigating the banking including regulations and compliance, you should be just as comfortable diving into new and exciting territory and partnering across the broader Rogers organization to deliver exciting new products for our customers beyond the traditional bank. On a small team that drives big results you will lead cross-functional programs and lend your skills and knowledge to your colleagues through mentorship and collaboration.


What will you do:

This role is an integral part of the delivery team and will work in partnership with internal resources and outsourced service providers for service delivery, ensuring program design is optimized to deliver the needs of the business with processing accuracy, meeting compliance and regulatory requirements, while providing the services on budget, and providing an excellent customer experience for Rogers’ customers.



  • A key contributor to help define and establish the PDO’s annual project objectives including developing project plans, timelines, dependencies, and testing and validation considerations for both current and future years project deliverables, with the ability to handle multiple projects simultaneously, and reprioritize regularly as required.
  • Ensure testing and validation is sound by overseeing scope and reviewing testing deliverables (test scripts, test plan and test results) and work on defect resolution, define go/no go criteria and readiness to ensure regulatory compliance and quality, with minimal customer disruption.
  • Establish appropriate controls and validations to confirm systems are functioning for both new projects and existing platforms as prescribed, and within regulatory compliance parameters. Manage required changes in advance of new regulatory requirements coming into effect.
  • Manage key risks including project oversight, resource allocation, coordination with internal resources and third-party service providers so that projects are delivered on time, on budget, and with minimal customer disruption.
  • Guide, direct, and oversee activities being performed with both internal and external stakeholders that manage the various systems and applications required for Rogers Bank.
  • Provide regular and ongoing reporting on the status of new initiatives, proactively anticipating and highlighting risks, and developing contingency plans.
  • An integral contributor to system design, oversight on system testing and validation, including defining test plans and success criteria to ensure both high availability and ensure regulatory compliance.
  • Ability to be innovative and draw on prior industry experience to identify and implement new and better ways of doing things.
  • Attract, develop, and retain top talent project managers to ensure a high performing PDO.
  • Work in partnership with business functional areas in the identification, investigation, and resolution of any perceived credit card related production defects.
  • May be required from time to time after hours (24/7/365 days) for production issue identification and resolution.



  • University under-graduate degree or college diploma.
  • Minimum 5 years work experience in application development.
  • Minimum 5 years of experience in financial services industry with a specialization in consumer credit cards and use of TSYS TS2 as the issuer processor.
  • Canadian credit card launch experience from an IT/PDO lens.
  • TSYS TS2 migration project or Canadian credit card launch on TS2.
  • Detailed systems integration knowledge of credit card systems and interfaces such as statements, plastics, data warehouse, IVR and/or other telephony systems, loyalty systems, etc. that are integrated with the core TS2 operating system.
  • Experience integrating vendors to built IT solutions, manage, and deliver projects that interface with the TSYS TS2 consumer credit card platform.
  • Strong knowledge and understanding of TSYS options and related change protocols.
  • Must be effective in persuading and influencing others to ensure project deliverables are achieved on time and escalate as required.
  • Experience in interacting with and managing deliverables owned by cross-functional business areas and third-party service providers.
  • Must be comfortable and effective in communicating and presenting at all levels up to and including senior management.
  • Expertise in interpreting business requirements to translate into the system parameters and technical specifications required to deliver on desired business changes, ensuring regulatory compliance and alignment with our cardholder terms and conditions.


As part of the recruitment process, complete a background check which includes credit and criminal checks.



Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Project Management & Information Technology
Requisition ID: 293455



What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
Posting Notes:  Corporate





Toronto, ON, CA Brampton, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

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