Manager Service & Delivery

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.


Because we believe connections unite us, possibilities fuel us, and moments define us.


As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently.


Reporting to the Director Project Delivery Office (Bank team), the Project Manager role has ownership and accountability for the project delivery and governance of all systems used by Rogers Bank and its outsourced vendors.

The role would be responsible to ensure the project solutions are optimized to deliver the needs of the business with focus on cost, schedule and scope.

What you will do:

  • Deliver Bank IT projects involving multiple vendors (more than 10) and multiple separate credit card systems and interfaces.
  • Work with Business stakeholders, BSA and QA team on new initiatives, manage and provide support throughout SDLC/Agile (Sprints) and Product Life cycle
  • Participate in the review of the vendor solution and provide inputs related to system efficiency with focus on current & future system solution
  • Ensure constant project governance by tracking mandatory project deliverables, approvals and documentation as per SOX compliance
  • Continuously evaluates, innovates, and recommends new enhancements, platforms and solutions in collaboration with internal and external resources to maintain system efficiency and better customer experience
  • Responsible for tracking and meeting team targets as per key metrics, KPI set for the project delivery team
  • Measure, monitor, and control overall project and team cost and track against baseline
  • Available during critical production issues to coordinate with impacted teams and support until resolution or temporary workaround is in place
  • Other duties as assigned.

What you will bring: 

  • College diploma or university degree in the field of computer science and/or 10 years equivalent work experience in IT application development / infrastructure projects.
  • Minimum 5 years of experience in IT project management in financial services industry with a preference in consumer credit card management
  • Detailed knowledge of TSYS TS2 and related credit card systems including Issuer and Network systems, IVR, Mobile development & Web applications 
  • Knowledge of Network Security, Web Services, Data transfer system and Data Warehouse
  • Strong Digital project experience
  • Strong experience in both agile and waterfall type of projects.
  • Strong analytical, communication, organizational and project management skills
  • Knowledge and proficiency of deliverables in each phase of project/product Life cycle
  • Demonstrate leadership, interpersonal and stakeholder management skills
  • Adept in Microsoft office products – Excel, PowerPoint, including MS Project
  • PMP certification an asset


As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.

Please click here to review conditions that may qualify for medical exemption to the COVID-19 vaccine.



Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 350 Bloor Street East (299), Toronto, ON
Travel Requirements: None
Posting Category/Function: Banking & Operations
Requisition ID: 254459
Together, we'll make more possible, and these six shared values guide and define our work:

  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment


What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
Posting Notes:  Corporate





Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

Job Segment: Service Manager, Bank, Banking, Temporary, Manager, Customer Service, Finance, Contract, Management