Manager Strategy, Product

Date: Mar 31, 2021

Location: Toronto, ON, CA, M4Y 2Y5

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.

 

As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.

Introduction

 

Come play a key role in building the future of Digital! Everyone wants to be part of a transformational team – and that’s exactly what we’re building at Rogers Digital. A team that innovates and a team that wins.

At Rogers Digital we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking and are focused on delivering impact with everything they do.

Not only is our business strong, but so is our culture. We genuinely care about each other and working in an environment that allows each of us to bring our best, authentic selves to work. That starts with our firm commitment to a diverse, inclusive and safe workplace.

As part of Rogers Digital, the Converged Experience team is building and executing a digital strategy that focuses on the customer experience for all digital interactions. The Converged Strategy revolves around creating an agnostic roadmap across all lines of business (e.g. Connected Home, Wireless).  This will be done in partnership with our digital and non-digital teams, interlocking with groups like Agile Marketing squads, Convoys, Demand Management and Tech Hub. We will also be looking at ways to enhance and improve customer experience at all stages of the customer lifecycle, across all digital properties.

We’re looking for a team player to join the team and be our next Manager, Strategy.


You’re a digital strategist, and with your help, we can create a future-ready frictionless digital experience to support the evolution of Rogers.
You will support the consumer business by establishing, delivering, iterating on and evolving an innovative roadmap that supports an intuitive digital customer experience.

 

What you will do


Reporting to the Senior Manager, Converged Strategy, you will contribute to the creation of an ecosystem that spans channels, products and lines of business by collaborating and co-creating solutions between Digital and our business partners.  You will develop, maintain and grow relationships with our partners to deliver on key priorities while shaping the North Star ecosystem.

 

  • Develop and execute the digital converged strategy and 2021 plan and beyond
  • Act as a digital subject matter expert and key partner, especially with Agile Marketing squads and Convoys
  • Act as a technical translator to ensure a deep understanding between our IT, Digital, and Business partners – ensuring one clear line of communication
  • Advise, consult and socialize with key stakeholders involved in prioritized initiatives; document business opportunities, recommend digital solutions and provide timelines and budget impacts as needed
  • Manage multiple projects, deliverables and priorities; taking those projects from concept through to launch
  • Assist with prioritization as part of annual and quarterly planning as required
  • Drive the digital strategies to support the overall customer experience transformation
  • Conduct planning activities as required to prepare roadmaps and proactively identify changes in the business and technology landscape
  • Align across various digital streams to create and maintain a unified strategy and plan
  • Manage requests for changes from various stakeholders throughout the organization
  • Drive new intake process for digital enhancements to align with Converged strategy
  • Evolve the digital experience and roll up to the Converged Strategy
  • Ability to analyze and define requirements and prioritize based on ROI and P&L


What you will bring.

We need someone who is a big thinker. A team player that challenges the status quo, asks “why?” and is comfortable doing it. A leader that is digitally savvy who can embrace emerging technology and champion change while bringing their authentic self to work and living our values.

 

Someone who:

  • Can build trust and develop strong relationships
  • Thrives in an ambiguous environment
  • Creative with data analysis and business casing
  • Market the roadmap cross functionally at all levels
  • Comfortable speaking “tech”
  • Is always up for a challenge
  • Thrives as an independent mind but just as comfortable in a group setting
  • Works well in stressful and time sensitive situations
  • Ability to influence from behind the scenes
  • Ambitious, self-starter eager to drive challenging projects to successful outcomes
  • Dedicated to personal and professional development
  • Willing to look beyond the “no”
  • Experience in an agile environment an asset
  • Possesses a University degree or equivalent experience


Here’s what you can expect in return:

  • A competitive salary and benefits that include access to our Employee Share Accumulation Program, Retirement Benefits and a variety of other perks including 50% off Rogers services and Blue Jays tickets
  • A manager who deeply cares about your development and long-term career at Rogers
  • A team that trusts and wants to win together
  • Smart and accomplished colleagues who are focused on both the “what” and the “how”
  • Flexibility to work from home even after the pandemic ends
  • Your choice of hardware and software (iPhone or Android/Mac or PC etc.)
  • As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently
Schedule: Full time
Shift: No Selection
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Digital & Program Management
Requisition ID: 220078
 
Together, we'll make more possible, and these six shared values guide and define our work:
 
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

 
Posting Notes:  Corporate 


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