Media Support Specialist

Date: Mar 25, 2021

Location: Toronto, ON, CA, M4Y 2Y5

Come play a key role in building the future of Sports & Media! Everyone wants to be part of a transformational team – and that’s exactly what we’re building at Rogers Sports & Media. A team that innovates and a team that wins.

At Rogers Sports & Media we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking and are focused on delivering impact with everything they do. Our impressive collection of assets includes media properties, sports teams, sports events & production, venues, e-commerce platforms and a close connection with our Connected Home and Wireless team. Collectively, we touch 30 million of Canadians every month!

Not only is our business strong, but so is our culture. We genuinely care about each other and working in an environment that allows each of us to bring our best authentic selves to work. That starts with our firm commitment to a diverse, inclusive and safe workplace. We’re also dedicated to giving back by using our media megaphone to help Canadians who need it most. Our team is All IN on diversity and inclusion – find out more at

As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.

Are you up for the challenge and the fun?  If so, consider the following opportunity!

We’re looking for a star candidate to join the Media Operations, Engineering and Infrastructure department in the role of Media Support Specialist.  You will ensure the successful daily operations of all properties including: Sportsnet, Citytv, Radio, and all Digital services by means of the new state-of-the-art Content Operations Facility, purpose-built for Rogers Media.  You will be responsible to monitor and maintain all Media platforms and applications, including the converged network that will transport all content coast-to-coast across Canada.  You will actively participate in the continuous improvement and integration of emerging technologies into an agile, flexible, and scalable broadcast ecosystem.

What you will do…

  • Monitor the overall health of all Rogers Media networks, platforms and applications
  • Tier I & Tier II support for all network Incident and Event (Problem) Management - identify the problem condition, triage, isolation, dispensing appropriate actions to resolve [minor], and escalate [major] issues.
  • Actively work with engineering and innovation teams implementing resolutions to defects or inefficiencies in the media environment.
  • Compliance Monitoring - Ensure adherence to CRTC regulations. – including but not limited to:  Audio Loudness violations, Described Video, Closed Captioning  (overlapping text, missing, garbled)

What you will bring…

  • Excellent communicator (written & oral).
  • Detail-oriented and able to prioritize under pressure.
  • Proven analytical and problem-solving skills.
  • Knowledge of Evertz, Cisco Merkai, Signiant, Zabbix, WideOrbit considered an asset
  • Experience with IP networks and broadcast switching and routing
  • Experience in broadcast video/audio codecs (MPEG2, MPEG4, J2K) and video over IP standards (SMPTE 2022 and 2110) would be an asset
  • Strong interpersonal skills to collaborate with cross-functional teams.
  • Able to work independently and as a team.
  • This role is based on a scheduled rotational shift (24/7 environment)

Here’s what you can expect in return:

  • A competitive salary and benefits that include access to our Employee Share Accumulation Program, Retirement Benefits and a variety of other perks including 50% off Rogers services and Blue Jays tickets
  • A manager who deeply cares about your development and long-term career at Rogers
  • A team that trusts and wants to win together
  • Smart and accomplished colleagues who are focused on both the “what” and the “how”
What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Schedule: Full time
Shift: Rotating
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON 
Travel Requirements: None
Posting Category/Function: Broadcasting & TV Operations
Requisition ID: 219947
Posting Notes:  Media 

Job Segment: Media, Engineer, Network, Telecom, Cisco, Marketing, Engineering, Technology

Email similar jobs to me