Merchandise, Warehouse Team Lead - Toronto Blue Jays

Come play a key role in building the future of Sports & Media! Everyone wants to be part of a transformational team – and that’s exactly what we’re building at Rogers Sports & Media. A team that innovates and a team that wins.


At Rogers Sports & Media we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking and are focused on delivering impact with everything they do. Our impressive collection of assets includes media properties, sports teams, sports events & production, venues, e-commerce platforms and a close connection with our Connected Home and Wireless team. Collectively, we touch 30 million of Canadians every month!


Are you up for the challenge and the fun?  If so, consider the following opportunity!


Position Title: Warehouse Team Lead, Merchandise

Reports To: Warehouse Operations Manager

Part-time Contract (1-year contract): 44 hours/week

Location: Toronto, ON – Rogers Centre (No remote option)      







Are you interested in joining the Toronto Blue Jays Merchandise Warehouse Team? This is your chance.


The Toronto Blue Jays are looking for a Warehouse Team Lead.




Be a part of Canada’s only Major League Baseball Club, the Toronto Blue Jays!  Reporting to the Warehouse Operations Manager, the Warehouse Team Lead will play a large role in our commitment to deliver an exceptional fan experience. In this role you will be responsible for supervising, coordinating, and overseeing day-to-day warehouse operations – including receiving, order filling and shipping.  If you enjoy working across collaborative teams, love baseball and live events – this position is for you!



This role may be for you if:


  • You enjoy motivating, energizing, and inspiring others
  • You are hands-on and unafraid of taking on new challenges
  • You thrive in fast paced high-volume working environments
  • You love the Toronto Blue Jays!




With the support from and in collaboration with the Warehouse Operations Manager, you will be responsible for the following:


Day-to-Day Warehouse Operations


  • Conducts daily briefings with Warehouse Associates; organizes daily task list to associates and assigns duties accordingly.  Establishes or adjusts work assignments to meet the needs of the business,
  • Ensures that product is received, counted in, labelled, and all orders are picked, fulfilled, and delivered to all retail locations in a timely manner, to maximize fan experience,
  • Regularly meets with team members individually and collectively to monitor progress, verify accuracy, and completion of tasks, as well as performance management, training, and coaching, 
  • Reports discrepancies in a timely manner and works with the Inventory Lead to provide solution-based resolutions,
  • Keeps organized documentation to support successful transition of information between Team Lead and Inventory Lead,
  • Monitors time and attendance, productivity, and quality records daily. Prepares and generates productivity reports on the key performance indicators (KPIs) daily,
  • Effectively utilize inventory management system for item lookup, printing of labels, generating reports, and performing cycle counts, 
  • Any other duties and tasks as required.


Training & Leadership


  • Ensures warehouse policies and procedures are demonstrated professionally, while also maintaining an organized and safe warehouse in accordance with company policies and procedures. 
  • Provides appropriate orientation and training for associates to give them the information, technology, and any material necessary to perform their jobs.
  • Responsible for implementation of health & safety and security initiatives, practices, and behaviours.
  • Cultivates a positive, inclusive work environment through effective communication and interpretation of tasks and policies for associates.
  • Demonstrates ability to effectively coach and develop Warehouse Associates, while balancing day-to-day support to team members by responding to general inquiries and troubleshooting in a timely manner.
  • Understand general labour agreement and maintain positive labour relations with all employees.
  • Any other duties and tasks as required.


Internal Partner Request Program


  • Work in collaboration with Inventory Lead to organize and execute picking & distribution of internal partner requests as required.





Team Leads must be able to work all 81 home games (evenings, weekends, and holidays) and other Rogers Centre concerts/events as required


  • Passion for sports and knowledge of the game of baseball and Toronto Blue Jays a necessity.
  • Minimum of 1-2 years previous experience in a Lead/Supervisory role, preferably in a Warehouse and Logistics environment.
  • Post-secondary education in retail or business-related discipline.
  • Available to work all 81 home games and concerts (evenings, weekends, and holidays) as required.
  • A service-oriented team player with a commitment to a high quality of work and thorough knowledge and adherence to company policies and procedures.
  • Able to develop and maintain positive relationships with team members through effective positive leadership and positive communication.
  • Able to remain flexible and respond quickly to unexpected events that may arise within the Rogers Centre Sports & Live Entertainment event calendar.
  • Strong organizational skills and attention to detail, with excellent problem solving and communication skills.
  • Able to effectively time manage and prioritize multiple responsibilities; able to multi-task in fast-paced, high-volume environment and meet required deadlines.
  • Good mathematical skills.
  • Proficient computer skills in Outlook, Excel (advanced), Word, and PowerPoint.
  • Knowledge of Appetize X Point-of-Sale and/or Yellow Dog Inventory Management System is preferred but not required.
  • Physical stamina and mobility including ability to lift, carry, kneel, bend, and reach; Must be able to lift up to 50lbs.
  • Forklift & Electric Pallet License preferred.
  • Legally able to work in Canada.





  • Commitment to our team - we want you to succeed!
  • Ongoing, hands-on training to help you develop your skills
  • Excellent employee discount to use towards Jays gear
  • A unique employment experience working for the only MLB team in Canada



What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Schedule: Part time

Shift: Variable

Length of Contract: No Selection

Work Location: 1 Blue Jays Way (210), Toronto, ON

Travel Requirements: None

Posting Category/Function: Baseball / Stadium Operations & Game Day Events

Requisition ID: 283691


Posting Notes:  Rogers Sports & Media





Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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