Mgr, Third Party Oversight - Rogers Bank

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.


Because we believe connections unite us, possibilities fuel us, and moments define us.


As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently.


Reporting to the Director of Operations and Technology, the role is responsible for end to end systems operations and processing functions including the management and oversight of third party service providers to ensure accurate, timely, and cost effective service delivery to Rogers Bank in accordance with OSFI’s B-10 Outsourcing of Business Activities, Functions and Processes. 


What you'll do:

  • Managing the day to day relationship with TSYS and other Bank outsourced service provider(s) in accordance with the third party risk management (TPRM) policy.  Leading monthly and/or quarterly business reviews and acting as a subject matter expert (SME) with regards to services and processes performed by TSYS and other assigned vendors, and related systems.
  • Assist in forecasting operational costs (OPEX) for TSYS and other service providers.  Responsible for tracking and validating of OPEX to monthly and annual budgets, processing monthly invoices and managing Purchase Orders.
  • Assist in defining requirements for new systems capabilities required for bringing new products and services to market.  Developing assessment criteria and evaluating potential service providers during market RFP process.  Assist in contract negotiations and onboarding of new service providers.  
  • Working and collaborating with Project Delivery Office (PDO) during onboarding of new initiatives and capabilities related to both new and existing vendors.
  • Monitoring vendor service levels and developing methods for evaluating operational performance to assess potential performance issues/opportunities.  Developing and maintaining relevant performance indicators to ensure high quality of service.
  • Collecting and reviewing contractually required documentation and certifications from outsourced service providers (PCI, SOC, ISO, Insurance certificates etc.)
  • Assist in business risks identification pertaining to outsourcing arrangements and develop mitigating controls and a monitoring programs for service providers and processes.  Assist in maintenance and review of Process-Risk-Control (PRC) library.
  • Identifying and delivering process improvements to drive operational efficiencies, new system capabilities, and enhanced customer experiences.
  • Proactively managing problems and defects by working with the Incident Management team during vendor issues resolution.  Assisting in coordination and communication of planned vendor system outages. Providing overall TSYS subject matter expertise to the Operations team.
  • On rotation for 24/7/365 after hours production issue identification and resolution.
  • Other duties as assigned.

What you'll bring:

  • University under-graduate degree or college diploma.
  • 3 years vendor relationship or project management  or similar experience
  • Knowledge of TSYS TS2, TS2 Options Sets and related credit card systems interfaces such as ADM, TRIAD, Tandem etc.
  • Working knowledge of industry standards, protocols and tools (PCI, API, AWS, OSFI B-10, etc.)
  • Strong negotiation and communication skills.
  • Exceptional organizational and time management skills.
  • Ability to adapt and reprioritize in a fast-paced, changing work environment.


As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.

Please click here to review conditions that may qualify for medical exemption to the COVID-19 vaccine.



Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 350 Bloor Street East (299), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Banking & Operations
Requisition ID: 232207
Together, we'll make more possible, and these six shared values guide and define our work:

  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment


What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
Posting Notes:  Corporate





Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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