NOC Analyst - Seaside Wireless powered by Rogers

At Rogers, we put our customers first in everything we do. We’re committed to creating best-in-class customer experiences for millions of Canadians from coast-to-coast-to-coast. Our Customer Experience team is energetic, empathetic, and dedicated to making a difference – they're passionate about people and ready to do whatever it takes to keep us connected to a world of possibilities and the memorable moments that matter most.  
 
If you're someone who's excited by a challenge, takes initiative, and moved to make a difference, you'll find success here. We’re growing our customer experience teams and are looking for team members who are committed to make more possible for our customers and Canadians every day.  
 
Think you’re up for the challenge and the fun? If so, consider the following opportunity:

 

NOC Analyst - Seaside Wireless powered by Rogers

 

What you will bring:

 

  • University degree or equivalent post-secondary training in related discipline.

  • Minimum one year experience in an IT environment.

  • Solid analytical troubleshooting skills.

  • Methodic and systematic approach to problem solving.

  • Calm and organized demeanour.

  • Excellent communication skills required.

  • Demonstrated ability to multi-task.

  • Ability to cope with above-average stress levels.

  • Experience with LAN/WAN.

  • Above-average UNIX troubleshooting skills.

  • Experience using NMS tools.

  • Experience with Motorola Canopy wireless equipment an asset.

  • High-level network programming languages an asset (Python, PERL)

  • Solid TCP/IP fundamentals.

  • Have ability to work well with others.

  • Be able to work with minimum supervision.

  • Willing to take responsibility for their work and respond to company needs; i.e. work extra time as required to meet deadlines.

 

What you will be doing:

 

  • Monitor real time network conditions.

  • Understand the network operations to identify and resolve issues in a proactive manner.

  • Locate, analyze, and identify root causes to network issues and to issue corrective actions.

  • Provide documentation on all network issues.

  • Escalate network issues as per standard operating procedure.

  • Work with the field technicians and engineering to troubleshoot and isolate issues.

  • Monitor cable feeds to ensure quality programming and signal.

  • Assist technical service representatives as required.

  • Able to work shift work.

  • Keep work area clean and orderly.

  • Adhere at all times to all applicable health and safety policies.

  • Perform other duties as requested by the department or supervisor.

 

Schedule: Full time
Shift: Rotating
Length of Contract: No Selection
Work Location: Sydney NS
Travel Requirements: None
Posting Category/Function: Field Operations & Dispatch
Requisition ID: 277593
 
Together, we'll make more possible, and these six shared values guide and define our work:

  1. Our people are at the heart of our success

  2. Our customers come first. They inspire everything we do

  3. We do what’s right, each and every day

  4. We believe in the power of new ideas

  5. We work as one team, with one vision

  6. We give back to our communities and protect our environment

 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
 
Posting Notes:  Customer Experience

 

 

 

Location: 

Sydney, NS, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.


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