New Home Construction - Account Specialist

Our Connected Home team is proud to offer our customers seamless and simple technology that fits into any lifestyle. Our fibre network supports millions of customers with high-speed Internet, TV, and Smart Home Monitoring to keep Canadians connected to the people and things that matter most. We know that our customers rely on us to provide them reliable connectivity, that is why we have made a commitment to providing the fastest and most consistent network in the areas we serve. 

We are growing our Connected Home team and are looking for team members that are collaborative, digital-first, fast-moving, bold-thinking, and focused on delivering impact in everything they do. Come play a key role in building the future of innovation in Canada. 

Let’s make your possible at Rogers.

Are you up for the challenge and the fun? If so, consider the following opportunity:

We are seeking a highly motivated and results driven New Home Construction, Account Specialist to join our growing New Home Construction team. You will be responsible for nurturing and strengthening your relationships with home builder partners and consumers while leveraging your entrepreneurial spirit to grow your portfolio.

What we will bring:

• We invest in our people to unleash their potential so we can win as a team!  As part of the team, you will have access to a ton of amazing resources, discounts, and perks.  To name a few: 
• All new hires receive a guaranteed bonus of $3,000 for their first month
• Employee discounts that can offer up to 50% off our products and services
• Competitive Base Pay and commissions plus a car mileage
• Unlimited access to Headspace Premium for mindfulness training
• Access to a virtual walk in clinic to connect with Healthcare Professionals from home
• LIVX – Fitness Membership to attend classes virtually
• Company matching contributions to charities you support
• Paid time off for volunteering
• Great benefits, pension plan, RRSP, TFSA and Wealth Accumulation Plan
• Leadership development, Mentorship and Coaching programs

What you’ll be doing:

• Act as single point of contact for consumers for sales and service inquiries
• Develop a professional brand based on credibility, service, and accountability with builders, leasing agents, property managers and consumers
• Maintain and attract new customers by creating a strategic plan to increase service penetration, 
• market share (households) and revenue in your assigned portfolio 
• Organize marketing events to promote and sell Rogers services through face-to-face interaction by participating in onsite lobby events and/or virtual interactions using various technology platforms.  
• Maintain consistent on-site presence at Builder sales offices to deepen relationships and grow your network
• Ability to speak persuasively on the competitive advantage of Rogers current marketing offers vs competitors
• Work closely with Consumer Major Accounts Account Executives to ensure seamless transition of 
• New Home Construction accounts from construction phase to move-in phase
• Providing insights or trends on the competitive landscape that is site specific to your manager
• Manage both tactical and strategic perspectives on market conditions and health of territory relationships
• Continual updating and tracking of occupancy data and activities in order to maintain accurate reporting
• Be the first point of contact for technical issues and questions from builders and consumers
• Maintain technical expertise to respond to Builder inquiries on installation equipment and protocol
• Engage and collaborate with Rogers Tech Support to resolve customer and builder technical problems

What we are looking for:

• 3 + years experience in a consumer or outbound sales role within a Communications, Information or Technology organization
• Proven ability to use sales and customer service skills to build customer relationships and develop client-based solutions
• Ability to thrive in a sales environment by exceeding targets
• Excellent interpersonal, written and oral communication skills to work effectively with internal teams throughout the organization
• Post secondary education (Diploma/Degree) (asset)
• Ability to work in a fast-paced environment, under pressure and tight deadlines
• Knowledge of the residential construction industry is an asset
• Strong time management and organizational skills
• Must have a valid driver’s license with minimum G2
• Must have a car to use for business
• Must be willing to travel up to 75% of the time and work after hours and weekends when needed

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Schedule: Full time
Shift: Flex Time
Length of Contract: Not Applicable (Regular Position)
Work Location: 857 York Mills Rd. (055), North York, ON
Travel Requirements: Up to 75%
Posting Category/Function: Sales & Inside Sales
Requisition ID: 281951
 
Together, we'll make more possible, and these six shared values guide and define our work:

Our people are at the heart of our success
Our customers come first. They inspire everything we do
We do what’s right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment
 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
 
Posting Notes:  Sales & Marketing