Operations Specialist - Corp Health Services

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.


Because we believe connections unite us, possibilities fuel us, and moments define us.


As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently.


Reporting to the Vice President & Chief Medical Officer, the Operations Specialist (OS) provides staff leadership, support, and operational oversight on a day-to-day and ongoing basis within Corporate Health Services (CHS). In addition, this OS will develop and optimize improvement strategies within CHS. This OS will also serve a critical role in creating a strategic plan for CHS, ensuring that all objectives and processes align and support the current and future needs of Rogers Communications Inc.  


This posting is for a 12-month temporary, full-time position. 


Role Expectations: 

  • Improve the client care journey by identifying, developing, and implementing improvement strategies within the office (ie. time-efficient scheduling/review of scheduling for patients and providers, developing office workflows, developing processes for office supply inventory, etc)
  • Improve accessibility of care for clients by identifying scheduling processes to allow for walk-in appointments with providers, blood work draws, blood pressure monitoring etc. 
  • Work with team to identify issues and develop SOPs for standard work flows (ie. consult notes/ referrals follow-up, health card verification, workload tracking, etc.)
  • Developing calendar management strategies for administrative staff managing multiple providers’ Outlook/EMR schedules (both corporate- and patient-based)
  • Carry out MOH billing, invoicing, and follow-up of payments for physicians (re: error reports (A/R reports), invoicing clients/lawyers/insurance companies/ledgers)
  • Support team function by managing staff’s passcard renewals, Pcard management, ONE ID management, Timekeeper tracking, expenses for HCPs in Oracle (ie. professional dues), etc. 
  • Manage staff development activities and day-to-day operations of the front-line staff 
  • Lead and create future plans for CHS as a whole (short-term and long-term vision, as it changes with the current Shaw merger)
  • Managing purchase orders and contractor payments (ie. Oracle and Sensa)
  • Manage communications and work orders for general office maintenance 
  • Updating Rogers CHS website on RogerZone


Work Environment:

  • Primary care clinic environment in Rogers Communications Inc. building - Toronto location
  • Regular business hours: 8:00-4:00PM Monday to Friday, subject to change


Role Requirements:

  • Health care background an asset
  • Organization development and/or previous project manager experience an asset 
  • Lean/Six Sigma training an asset
  • Excellent problem-solving and critical thinking skills
  • Strong communication (written and verbal)
  • Excellent time management skills
  • Must be able to work independently and develop solutions within team environment 
  • Must possess a strong focus on delivering quality customer service
  • Moderate computer and medical systems knowledge an asset

As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.

Please click here to review conditions that may qualify for medical exemption to the COVID-19 vaccine.


Schedule: [[req_RogersFullPartTime]]
Shift: Day
Length of Contract: 12 Months
Work Location: 333 Bloor Street East (012), Toronto, ON
Travel Requirements: None
Posting Category/Function: Medical & Medical
Requisition ID: 267348

Together, we'll make more possible, and these six shared values guide and define our work:


Our people are at the heart of our success
Our customers come first. They inspire everything we do
We do what’s right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment


What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
Posting Notes:  Corporate





Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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