Process Improvement Lead

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.


Because we believe connections unite us, possibilities fuel us, and moments define us.


As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently.



This role is in Execution Enablement Team that supports both Wireless and Connected Home. We are a team embedded in business that understands systems, processes, data and financial implications of how things are done to guide technological roadmaps and capital investment prioritization. We connect the dots across various functional groups and use our 360 degrees contextual guidance to explore solutions across systems and processes. The team is a service to the internal customers and brings experts together to drive solutions.

Is this the right fit for you?


Are you someone that is passionate about collaborations, catering to customer needs and driving solution by bringing people together? Do you thrive in ambiguity and do things that have never been done before? Can you operate at all levels, from diving deep into the details to zooming out for strategic direction? If yes, this is the role for you as you will learn and solve problems across all aspects of Telecom - products, systems, processes and strategy. 


The Process Improvement Lead will work closely with our several internal teams such as Marketing, Pricing, Channels, GTM-EX, Billing, Digital and IT to enable best in class program execution. This role will collaborate cross-functionally to improve and solve for gaps in our program execution processes, minimize errors in program build and configuration and enable process or system solutions to speed up time to market.  

What you will be doing:


  • Proactively collaborate to understand errors in program execution, identify gaps and define the essence of the issue to focus on for solutioning
  • Develop innovative solutions, drive intake enhancement and automation to reduce errors in build and configuration, minimize re-work, revenue melt and non-compliance
  • Plan and prioritize the process enhancement roadmap with cross-functional partners and SLT
  • Secure VP/SVP alignment on priorities and bring together relevant cross-functional resources to deliver solutions
  • Feed future system capability requirements to permanently solve for execution gaps

What’s in it for you:


  • Lead beyond functional area of focus
  • Develop breadth of knowledge and network with various teams in Business, Product, Channels, Digital and IT
  • Exposure and platform to drive transformational changes that make our organization get better at what we do
  • Skills that will help you succeed in the role:
  • Cross functional collaboration
  • Ability to think outside the box to define and resolve complex issues in a cross functional environment
  • Understanding of end-to-end program execution in our systems and channels
  • Proven ability to work effectively and independently on multiple simultaneous tasks within a fast-paced customer service oriented environment
  • Flexibility to adapt to changing priorities, mitigate cross-functional challenges and resolve roadblocks in project execution


As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.

Please click here to review conditions that may qualify for medical exemption to the COVID-19 vaccine.



Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (824), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Marketing & Product Management
Requisition ID: 243131
Together, we'll make more possible, and these six shared values guide and define our work:

  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment


What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
Posting Notes:  Corporate





Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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