Product Manager, Sportsnet E-commerce Platform (Web & Mobile)

Date: Sep 17, 2021

Come play a key role in building the future of Sports & Media! As Canada’s #1 Sports Network, our mission at Sportsnet is to unite Canadians through sport with front-row access to the content they love, accessible from anywhere. Whether on the ice, field, court or behind-the-scenes, we strive to provide the most access to and best insights on the sports that matter most to Canadians. #UnitedBySport

We’re part of a transformational Strategy-Data-Product team within Rogers Sports & Media. A team that innovates and a team that wins. At Rogers Sports & Media we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking and are focused on delivering impact with everything they do. Our impressive collection of assets includes media properties, streaming apps, digital products, sports teams, sports events & production, venues, e-commerce platforms and a close connection with our Connected Home and Wireless team. Collectively, we touch 30 million of Canadians every month!

Not only is our business strong, but so is our culture. We genuinely care about each other and working in an environment that allows each of us to bring our best authentic selves to work. That starts with our firm commitment to a diverse, inclusive and safe workplace. We’re also dedicated to giving back by using our media megaphone to help Canadians who need it most. Our team is All IN on diversity and inclusion – find out more at www.allinforequity.ca.

As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.

Are you up for the challenge and the fun?  If so, consider the following opportunity!

Your opportunity:

In this role you'll be part of the E-commerce subscriber platform team that monetizes and manages subscribers of RSM's high-growth sports streaming products such as NHL LIVE and SN NOW. You'll help expand, scale and manage the core subscriber platform and its purchase, billing, personalization, authentication and retention customer journeys to deliver exceptional streaming experiences that will help RSM meet its high-growth subscriber and revenue targets.  

You’ll be obsessed with understanding customer segments and their needs across the entire journey, determining the next set of problems to solve and bringing empathy, transparency and rigour to your work with accomplished engineers, designers, researchers, product managers, entrepreneurs, marketers, data scientists and senior leaders across the RSM org. You’ll collaborate with cross-functional teams to define user-first solutions for validated needs and utilize user feedback, strategy and data analysis to help drive decisions that balance our short-term needs with long-term goals.

We want to help you take your career to the next level and become an exceptional leader. You’ll be one of the leaders of our products and will be given freedom to be ambitious and deliver on top customer needs and top company priorities. This is a high-impact opportunity and we can’t wait to work with you to write the future of sports streaming in Canada.

What you will do…

  • Own, define and iterate on the paid subscriber experiences on web and mobile across the entire customer journey from purchase and authentication to billing, personalization and retention.
  • Focus on growing three key metrics: purchase funnel conversion rate, LTR score and retention rate.
  • Launch next-gen features for customers and internal teams across the entire customer journey.
  • Manage platform integrations with internal product teams and external partners including Apple, Google and Amazon
  • Develop validated product roadmap across corrective, progressive and ambitious features by collaborating with key stakeholders on top priorities, timelines, delivery status and launch plans.

  • Collaborate daily with the UX, business, marketing, customer support, finance and IT development teams to define products, remove roadblocks and evaluate trade-off in order to continuously deliver functionality that make measurable impact. 

  • Obsess over understanding and validating user needs and building intuitive user experiences that help increase core UX and business metrics.
  • Work with cross-functional teams to develop hypothesis and perform product validation exercises such as user research, A/B testing, rapid prototyping, wizard-of-oz, MVP etc.
  • Continuously gain working knowledge of cutting-edge technologies and how to utilize it to deliver benefits to our customers and the overall business.  
  • Work closely with Project Managers on IT teams to participate in agile ceremonies: Daily Stand-ups, backlog grooming, sprint planning, sprint retrospectives, product demos and release plans.

What you will bring…

  • Digital product experience with high-profile subscription or e-commerce products.
  • Collaborative leadership skills and experiences to deliver high-growth products as a cross-functional team.
  • Exceptional problem solving and data analysis skills. Ability to decompose complex or undefined problems into fundamental components and use first-principles to drive solutions.
  • Working knowledge of industry technologies and trends including e-commerce, subscriber management, SaaS unit economics, sports industry trends, digital user experience; and product management, strategy, techniques and frameworks that help deliver the right products to the right users at the right time.
  • Communication skills and professional drive to move fast and get things done in a complex, matrix organization
  • Excellent written communication skills and fanatical attention to detail that is tailored to each user segment and internal stakeholder.

Here’s what you can expect in return:

  • A competitive salary and benefits that include access to our Employee Share Accumulation Program, Retirement Benefits and a variety of other perks including 50% off Rogers services and Blue Jays tickets
  • Work on high-profile sports products that touches millions of Canadian every month and are core to the growth strategy of Rogers Sports & Media.
  • A manager who loves to mentor & deeply cares about your development & long-term career at Rogers Sports & Media.
  • Product leadership opportunities within one of the fastest growing divisions in Rogers.
  • A team that trusts and wants to win together
  • Smart and accomplished colleagues from management consulting, investment banking, digital product, entrepreneurship and academic backgrounds who are focused on both the “what” and the “how”
  • Flexibility to work from home even after the pandemic ends
  • Your choice of hardware and software (iPhone or Android/Mac or PC etc.)

As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently
 

 

 
What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Digital & eCommerce
Requisition ID: 245777
 
Posting Notes:  Media 


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Location: Toronto, ON, CA

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