Product Manager VA

Date: Aug 28, 2021

Come play a key role in building the future of Digital products for Rogers! Everyone wants to be part of a transformational team – and that’s exactly what we’re building. A team that innovates and a team that wins.

 

At Rogers we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking and are focused on delivering impact with everything they do. Our impressive collection of assets includes media properties, sports teams, sports events & production, venues, e-commerce platforms and a close connection with our Connected Home and 5G Wireless team. Collectively, we touch 30-million of Canadians every month!

 

Not only is our business strong, but so is our culture. We genuinely care about each other and working in an environment that allows each of us to bring our best authentic selves to work. That starts with our firm commitment to a diverse, inclusive and safe workplace. We’re also dedicated to giving back by using our media megaphone to help Canadians who need it most. Our team is All IN on diversity and inclusion – find out more at www.allinforequity.ca.

 

As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently.

 

Are you up for the challenge and the fun?  If so, consider the following opportunity!

Rogers Digital is seeking a Product Owner of Virtual Assistants to join our high-performing team. You will create amazing experiences that bring our brands to life and solve complex problems for our customers using the latest emerging technologies.

 

This role focuses on the Virtual Assistant program within the Digital group, making conversational self-service the channel of choice for our customers. You will be a key player in developing this portfolio, from both the strategy and execution perspective across the Rogers brands.

Rogers Digital is seeking a Product Owner of Virtual Assistants to join our high-performing team. You will create amazing experiences that bring our brands to life and solve complex problems for our customers using the latest emerging technologies.

This role focuses on the Virtual Assistant program within the Digital group, making conversational self-service the channel of choice for our customers. You will be a key player in developing this portfolio, from both the strategy and execution perspective across the Rogers brands.

 

What You’ll Do

  • Product Ownership of Virtual Assistant / Chat Bots across Digital platforms such as our website and apps
  • Lead an Agile squad of Digital professionals through ideation, design, delivery and continuous improvement
  • Plan & launch features, measure performance and continue to iterate to meet portfolio KPIs
  • Define strategy for leveraging emerging channels such as voice assistants
  • Improve the conversational experience for customers
  • Identify, evaluate and manage digital business development required to integrate projects into Digital platforms including 1st party websites, apps & 3rd party eco-systems
  • Collaborate across teams to ensure that the plans align to the portfolio strategy & product roadmaps, to determine priority and sequence of product delivery. 

 

What You Need to Succeed

  • Expertise with conversational AI platforms
  • Strong experience improving KPIs and hitting targets
  • Obsession with delivering high quality products to market in a timely manner
  • Experience improving optimization & cost-savings
  • Collaborative ability to elevate projects and ideas that are not your own
  • Curiosity to be resourceful and inventive at tackling complex challenges.
  • Ability to solicit alternative ideas & perspectives to understand the "why" and not just the "what".
  • Expertise in presenting ideas, business rational and trade-off implications to executive audiences.
  • Results-oriented team player who leads by example, holding themselves accountable for performance
  • Conversational Commerce experience is an asset.

 

Qualifications

  • Master’s or bachelor’s degree in Business, Technology or equivalent.
  • A proven track record with 3 years of experience in a product management role related to digital experiences with delivery in Agile & traditional methodologies

 

Here’s what you can expect in return:

  • A competitive salary and benefits that include access to our Employee Share Accumulation Program, Retirement Benefits and a variety of other perks including 50% off Rogers services and Blue Jays tickets
  • A manager who deeply cares about your development and long-term career at Rogers
  • A team that trusts and wants to win together
  • Smart and accomplished colleagues who are focused on both the “what” and the “how” 
  • Flexibility to work from home even after the pandemic ends 
  • Your choice of hardware and software (iPhone or Android/Mac or PC etc.) 

Schedule: Full time

Shift: Day

Length of Contract: Not Applicable (Regular Position)

Work Location: 1 Mount Pleasant (083) , Toronto , ON  

Travel Requirements: Up to 10%

Posting Category/Function: Digital  & Program Management

Requisition ID: 243217

 

At Rogers Digital, our team doesn’t shy away from big ideas – we bring them to life. We work tirelessly to deliver the best user experiences (period) and build amazing self-serve experiences that our customers want to use. We are customer-obsessed agents of change and are committed to innovation and creating effortless experiences for customers and frontline employees. We use cutting-edge tools and technologies to solve critical and complex problems with award-winning solutions. Our work impacts millions of customers everyday. At Rogers Digital, we’re looking for people who embrace change, take risks, and push boundaries. Learn more about our team and our work @ https://digital.rogers.com/

 

Together, we'll make more possible, and these six shared values guide and define our work:

 

  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment

 

Posting Notes:  Digital Media  


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Location: Toronto, ON, CA Brampton, ON, CA Mississauga, ON, CA

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