Product Mgr, Preowned Devices

Date: Jul 16, 2021

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.


As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.

We’re home to some really great brands and you’ve got the eye for the marketing them. Our team blends strategic thinking with creative genius to tell the Rogers story in a way that resonates with Canadians from coast-to-coast. At Rogers, you’ll work on high-profile projects, uncover meaningful insights, inspire loyalty, and maximize our potential. Deliver your best with us.

As a Product Manager, working in the Device Management group within the Consumer Business Unit, your role will primarily be to lead, elevate and champion our robust Certified Preowned Device program.

The successful candidate should have a strong background in the wireless industry, a deep understanding of product management and know how to maneuver within a large organization.

What you will be doing:

  • Product Management and Leadership
    • End-to-end stewardship of the preowned device lifecycle
    • Extract maximum value from returned devices with optimal evaluative criteria and effective inventory allocation across various programs
    • Identify viable new sources of supply
    • Forecasting for returns and preowned device sales
    • Manage device return and exchange programs (policy and procedures)
    • Rally support from peers and leadership through effective storytelling
    • Establish a cadence to present KPIs, insights and developments to all stakeholders across various levels of management
    • Closely monitor market trends, consumer behaviour and competitor activities in the returns & preowned space
  • Collaboration
    • Key participant in the Agile marketing squad to optimize sales execution
    • Forge strong relationships with both internal and external stakeholders to achieve common goals
    • Listen to customer and stakeholder feedback to understand program successes and opportunities
  • Reporting & Performance Management
    • Develop the reporting and dashboards to track successes and identify trends, deviations and opportunities (monthly and occasionally daily)
    • Use data from various sources to connect the dots and tell the story
    • Quickly prepare ad hoc and concise reporting to validate or update notions and anecdotal feedback
  • Other duties and tasks as required to support Device Management Team

What you bring:

  • Initiative: a self-starter who’s able to work in ambiguity
  • Innovation: an open-minded approach with an eye for continuous improvement
  • Effective communication: A knack for storytelling with the ability to easily zoom in and out of details and cater the message for various audiences
  • Strong analytical and problem-solving abilities with the ability to proactively analyze findings and identify opportunities and risks
  • Experience working with cross-functional teams and collaborating to achieve objectives
  • Accustomed to an extremely fast-paced environment, with ability to effectively prioritize competing tasks
  • Undergraduate degree in Marketing or a relevant field preferred
  • Minimum three (3) years marketing or related experience is required – wireless industry experience a definite asset
  • Proficiency with Oracle eBiz and Microsoft Office Tools (Excel, PowerPoint) preferred
  • Demonstrated strong organizational and planning skills
Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (012), Toronto, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Marketing & Product Management
Requisition ID: 236944
Together, we'll make more possible, and these six shared values guide and define our work:
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Posting Notes:  Corporate 

Job Segment: Manager, Network, Database, Oracle, Product Manager, Management, Technology, Operations

Location: Toronto, ON, CA

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