Product Owner, AI Agents

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we're looking for:

You will create transformative experiences that bring our brands to life and solve complex problems for our customers using the latest emerging technologies—including Generative AI, Agentic AI frameworks, and multimodal AI (text, image, voice). This role is central to the Agentic AI program within the Digital & Customer Experience groups, making agentic AI journeys the top choice for our customers and front-line agents. You will drive both strategy and execution across the Rogers brands, orchestrating autonomous digital agents and ensuring ethical, impactful AI deployment.

Location: We are open to hire for our Calgary, Vancouver, Brampton, Montreal or Toronto location.

What you'll do:

• Product Ownership: Lead Gen AI, Agentic AI, and service capabilities across Digital platforms (websites, mobile apps, 3rd party platforms, A2A, & MCP) ensuring seamless integration and orchestration of AI Agents.
• Define strategy & roadmap for AI enhanced products to improve customer experience and business outcomes
• Lead an Agile squad of Digital professionals through ideation, design, delivery and continuous improvement
• Plan & launch features, measure performance and continue to iterate to meet portfolio KPls including revenue generation and optimization
• Evolve AI experience metrics through analytics framework
• Integrate Digital & Front-line channels into the overall AI ecosystem, supporting multimodal and conversational commerce experiences
• Identify, evaluate and manage digital business development required to integrate projects into Digital platforms including contact center platforms, 1st party websites, mobile apps & 3rd party eco-systems
• Collaborate across teams to ensure that the plans align to the portfolio strategy & product roadmaps, to determine priority and sequence of product delivery
• Oversight of daily Digital Operations needs such as lead issue investigation and resolution
• Lead opportunity gathering sessions with our front line teams using various methodologies in-person & virtual settings.

What You Need to Succeed

• Expertise with conversational Al platforms including expertise in NLU/NLP concepts and their application in Digital, voice and front-line agent channels.
• Experience developing/managing digital capabilities in agile & hybrid methodology environments
• Strong experience improving KPls and hitting targets
• Obsession with delivering high quality products to market in a timely manner
• Experience performing optimization, continuous improvement, continuous integration & cost-savings
• Experience with problem solving tools such 5-why analysis, fishbone diagram, and pareto charts; as well as being able to explain the results post implementation
• Collaborative ability to elevate projects and ideas that are not your own
• Curiosity to be resourceful and inventive at tackling complex challenges
• Ability to solicit alternative ideas & perspectives to understand the "why" and not just the "what".
• Expertise in presenting ideas, business rational and trade-off implications to executive audiences.
• Results-oriented team player who leads by example, holding themselves accountable for performance
• Conversational Commerce experience

What you bring:

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field. MBA or advanced degree preferred.
• 3+ years of product management experience, preferably with AI, machine learning, or virtual assistant technologies
• Knowledge in contact center application systems and routing logic
• Proven track record of managing all aspects of a successful product lifecycle with delivery in Agile & traditional methodologies
• Strong knowledge of natural language processing (NLP), AI-driven chatbots, or conversational interfaces.
• Experience working in Agile/Scrum environments and using tools like Jira, Confluence, and product analytics platforms.
• Excellent communication, presentation, and organizational skills.
• Ability to think strategically while maintaining attention to detail.
• Experience with data-driven decision-making and A/B testing to optimize product features.

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • My Path: self-driven career development program
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON 
Travel Requirements: Up to 10%
Background Check(s) Required: Criminal Record and Credit Check 
Posting Category/Function: Technology & Information Technology
Requisition ID: 331510

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes:  Technology