Product Owner, Digital Support

Date: Jul 8, 2021

 

Come play a key role in building the future of Digital products for Rogers! Everyone wants to be part of a transformational team – and that’s exactly what we’re building. A team that innovates and a team that wins.

 At Rogers we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking and are focused on delivering impact with everything they do. Our impressive collection of assets includes media properties, sports teams, sports events & production, venues, e-commerce platforms and a close connection with our Connected Home and 5G Wireless team. Collectively, we touch 30-million of Canadians every month!

Not only is our business strong, but so is our culture. We genuinely care about each other and working in an environment that allows each of us to bring our best authentic selves to work. That starts with our firm commitment to a diverse, inclusive and safe workplace. We’re also dedicated to giving back by using our media megaphone to help Canadians who need it most. Our team is All IN on diversity and inclusion – find out more at www.allinforequity.ca.

 As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently.

 Are you up for the challenge and the fun?  If so, consider the following opportunity!

 

Rogers Digital is seeking a Product Owner, Support to join our high-performing team. You will create amazing experiences that bring our brands to life and solve complex problems for our customers using the latest emerging technologies.

This role focuses on the Support & Virtual Assistant Portfolio within the Digital group, optimizing the self-service experience while making the customer unassisted-to-assisted journey frictionless. You will be a key player in developing this portfolio, from both the strategy and execution perspective across the Rogers brands.

 

What you will do:

  • Product Ownership of Support across Digital platforms such as our website, apps and bots
  • Lead an Agile squad of Digital professionals through ideation, design, delivery and continuous improvement
  • Plan & launch features, measure performance and continue to iterate to meet portfolio KPIs
  • Define strategy for leveraging emerging channels
  • Improve the unassisted to assisted experience for customers
  • Identify, evaluate and manage digital business development required to integrate projects into Digital platforms including 1st party websites, apps & 3rd party eco-systems
  • Collaborate across teams to ensure that the plans align to the portfolio strategy & product roadmaps, to determine priority and sequence of product delivery. 

 

What you will bring: 

  • Master’s or bachelor’s degree in Business, Technology or equivalent.
  • A proven track record with 3 years of experience in a product management role related to digital experiences with delivery in Agile & traditional methodologies
  • Expertise with cost optimization & cost-saving metrics
  • Expertise in improving customer experience metrics such as NPS or LTR
  • Strong experience improving KPIs and hitting targets
  • Obsession with delivering high quality products to market in an iterative manner
  • Collaborative ability to elevate projects and ideas that are not your own
  • Curiosity to be resourceful and inventive at tackling complex challenges
  • Ability to solicit alternative ideas & perspectives to understand the "why" and not just the "what".
  • Expertise in presenting ideas, business rational and trade-off implications to executive audiences.
  • Results-oriented team player who leads by example, holding themselves accountable for performance
  • Conversational Commerce experience is an asset.

Here’s what you can expect in return:

  • A competitive salary and benefits that include access to our Employee Share Accumulation Program, Retirement Benefits and a variety of other perks including 50% off Rogers services and Blue Jays tickets
  • A manager who deeply cares about your development and long-term career at Rogers
  • A team that trusts and wants to win together
  • Smart and accomplished colleagues who are focused on both the “what” and the “how” 
  • Your choice of hardware and software (iPhone or Android/Mac or PC etc.) 
Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Digital & Program Management
Requisition ID: 241977
 
Together, we'll make more possible, and these six shared values guide and define our work:
 
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

 
Posting Notes:  Corporate 


Job Segment: Program Manager, Business Development, Network, Product Manager, Telecom, Management, Sales, Technology, Operations

Location: Toronto, ON, CA

Email similar jobs to me