RPA Business Analyst

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!

We’ve got an exciting position on the Rogers Business Insights & Robotics Team. If you are passionate about new automation technologies and have strong technical/collaboration skills, this might be the role for you! We’re interested in curious people, with a genuine passion for finding and implementing innovative ways to drive growth. You’ll also need excellent communication and outside of the box thinking, as well as the ability to express big ideas to stakeholders, often without technical backgrounds.

Reporting to the Insights & Robotics Senior Manager you will be responsible for building and enhancing Robotic Process Automation (RPA) solutions. Together with the team, you will build strong partnerships, ensure the realization of business objectives, and improve our automation capabilities.

What you’ll be doing:

• Accountable for the end-to-end implementation of automation and RPA opportunities:

  • Identify and prioritize automation candidates, while evaluating opportunities for technical suitability.

  • Analysis, design, development and testing.

  • Deployment and post-launch support.

  • Ongoing production support.

• Adhere to development standards and contribute to developing best practices.

• Perform peer code reviews.

• Track automation flow performance and uptime.

• Build and maintain RPA reports to track robot usage, SLA compliance, and team performance metrics.

• Create dashboards to visualize automation effectiveness.

• Ensure compliance with industry standards and cybersecurity.

• Provide assistance to end users experiencing issues with RPA.

• Troubleshoot and resolve technical problems.

• Create and maintain documentation for RPA workflows and processes.

• Integrate automation with business intelligence and AI tools.

• Validate that automations perform as expected under various conditions.

• Present findings and recommendations to business stakeholders.

• Facilitate meetings and discussions regarding RPA and insights initiatives.

• Provide feedback and recommendations based on analysis and monitoring.

• Develop and implement strategies for managing changes in RPA and insights processes.

• Communicate changes to stakeholders and provide training.

• Monitor and evaluate the impact of changes on operations.

What you will bring:

• 3+ years of experience within the Telecommunication industry and solid understanding of the telecommunications landscape, particularly in the context of business-to-business interactions.

• Diploma or undergraduate degree in a technical or computer science discipline.

• Experience with UiPath or other automation tools (e.g. K2, PowerAutomate, Alteryx, Blue Prism, etc.)

• UiPath Certified RPA Associate (UiRPA) or UiPath Certified Advanced RPA Developer (UiARD) – An asset.

• Programming and/or scripting experience (e.g. VB.Net, SQL, Python, Azure, C#) - An asset.

• Strong business acumen including:

  • Experience documenting current state

  • Experience performing future state process analysis/mapping

  • Ability to measure impact and successes

• Knowledge of Rogers Business tools (e.g. Salesforce, V21, SGI, ICM, Rogers Direct, CBS, Maestro, AS400, etc.)

• Change Management experience including the ability to explain technical concepts to non-technical audiences.

• Continuous improvement mindset, being open to taking on new challenges and have a passion for learning new skills.

• Experience with big data manipulation/visualization tools, AI and programming languages.

• Effective communication skills (oral and written) and the ability to interface and collaborate with all levels of the organization, across a variety of cross-functional teams.

• Understanding of Rogers Business support model and structure.

• Ability to explain complex technical concepts to non-technical audiences.

• Change management experience and continuous improvement mindset.

• Elevated level of attention to detail.

• Strong time management and prioritization skills, with the ability to handle multiple deliverables simultaneously.

What’s in it for you:

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus

• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs

• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores

• Paid time off for volunteering

• Company matching contributions to charities you support

• Growth & Development Opportunities:

  • Self-driven career development programs (E.g. MyPath program)

  • Rogers First: priority in applying to internal roles of interest

• Wellness Programs:

  • Homewood employee & family assistance program

  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions

  • Low or no-cost fitness membership with access to virtual classes

• Our commitment to the environment and diversity:

  • Work for an organization committed to environmental protection

  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

This is a hybrid work position and will require you to be in office three days per week.

If you are selected to move forward in the recruitment process, here is what you can expect:

• 15-minute phone screen with your recruiter, 1-hour virtual interview with Hiring Manager, 30-minute final round virtual interview with Director of the team. Best of luck!

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To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (824), Toronto, ON
Travel Requirements: None
Posting Category/Function: Technology & Software Development
Requisition ID: 318211

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes:  Rogers Business