Resale Account Manager

At Rogers, we’re for supporting you on a journey to a rewarding career. Whether you’re a developer, an analyst, or a customer care consultant, Rogers is the place where ideas become reality. We embrace change and find ways to do better. And we deliver on that commitment by fostering an environment of passion and innovation for all people.
 
As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.
 

The Resale Account and Pricing Manager position is based in downtown Toronto at 333 Bloor Street East and will report into the Senior Manager, Resale. The Manager will be responsible for supporting all activities required to fully negotiate and account manage reseller portfolio including an understanding of wireless and High Speed Internet Eco-system as well as the end-to-end operational flow from Engineering, IT, Finance, Regulatory to product tiers, modem testing etc.

 

What you will do:

  • Manage the budgetary process, track leading and lagging KPIs, and update forecast on a regular basis to develop a full view of the portfolio
  • Create business cases/models based on any business or regulatory changes to understand any financial impact and provide recommendations
  • Research and identify industry and market trends and dynamics to analyze risks, dependencies, competitive threat and opportunities to better predict and optimize the growth of reseller portfolios
  • Manage and drive all details for commercial negotiations with resellers in a highly complex and regulated environment
  • Create and distribute bulletins, decks, and briefing notes to senior management advising of status or intent of business issues
  • Manage account activities; bring requests and issues arising from contract and business discussions to successful resolutions to maintain a strong relationship and minimize regulatory intervention
  • Business owner for agreement implementation working with various functional teams including Engineering, IT, Finance and Operations to launch and manage service providers within the regulatory framework
  • Develop and manage operational processes such as network change management processes, billing/invoicing/crediting and AR processes
  • Support the Senior Manager, Resale in their activities as it pertains to reseller agreements and regulatory impacts
  • Stay up-to-date on any changes in the regulatory framework that can impact how you will manage your portfolio of accounts

 

What you bring:

  • University Education, MBA preferred
  • Telecom experience preferred
  • Strong analytical skills, proficient in modeling, forecasting and business case development
  • Familiarity with working in a regulated environment preferred
  • Account and project management experience
  • A dynamic and pro-active individual with a sense of urgency for resolution of issues
  • Effective organizational skills with the ability to prioritize to ensure that tasks are completed on time
  • Excellent interpersonal, organizational and communication skills (both verbal and written)
  • Client-centric with the ability to interact with customers and internal staff in a professional and business like manner
  • Strong multi-tasking and decision making skills are required
  • Ability to troubleshoot and analyze technical problems
  • Strong PC skills, sound knowledge of MS office applications, including Microsoft Excel, Word and PowerPoint
  • Ability to work independently in a fast-paced, team-oriented environment

 

 

 

Work Location: 333 Bloor Street East (824), Toronto, ON 
Posting Category/Function: Marketing & Product Management
Requisition ID: 249524
 
What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered.
 
We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
 
Posting Notes:  Sales & Marketing || Canada (CA) || ON || Toronto || [[mfield2]] ||

 

 

 

 

Location: 

Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.


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