Sales & Service Representative - Toronto Blue Jays

Come play a key role in building the future of Sports & Media! Everyone wants to be part of a transformational team – and that’s exactly what we’re building at Rogers Sports & Media. A team that innovates and a team that wins.

 

At Rogers Sports & Media we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking and are focused on delivering impact with everything they do. Our impressive collection of assets includes media properties, sports teams, sports events & production, venues, e-commerce platforms and a close connection with our Connected Home and Wireless team. Collectively, we touch 30 million of Canadians every month!

 

Are you up for the challenge and the fun?  If so, consider the following opportunity!

 

POSITION:                 Sales & Service Representative (Part-time)

DEPARTMENT:            Ticket Sales, Service and Operations

COMPANY:                Toronto Blue Jays Baseball Club

LOCATION:                Rogers Centre, One Blue Jays Way

 

NATURE & SCOPE

 

The Toronto Blue Jays Ticketing Team prioritizes a collaborative, inclusive culture, where learning is continuous, and each team member is empowered to achieve goals and objectives.  Reporting to the Manager, Sales, this role is primarily responsible for helping the Toronto Blue Jays Baseball Club generate and drive new ticket sales via outbound campaigns. Sales efforts will be focused on Season Ticket Memberships, Quarter Season Ticket Memberships, Ticket Packs and various Group Sales products.

 

RESPONSIBILITIES

 

  • Answer all inbound sales calls and assist clients as needed
  • Outbound sales calling to generate and drive ticket sales primarily in the consumer market
  • Identify opportunities to upsell and cross sell to maximize ticket sales
  • In person sales generation (e.g., in stadium, sales booths, trade shows)
  • Leverage internal sales process to effectively drive new business
  • Maintain a detailed touchpoint history in the Salesforce CRM by logging all customer data and interactions in a clear, timely manner
  • Stay up to date with all products, pricing, and benefits
  • Provide consistent, high level experience to all clients
  • Maintain professional and technical knowledge by participating in and/or leading departmental product training sessions
  • Exceed sales and revenue targets
  • Work in conjunction with the entire Ticket Sales and Service team to uphold the mandates of the department regarding sales and service goals and objectives
  • Assist with game day responsibilities, including client meetings, prospecting initiatives and managing ticketing programs as required

QUALIFICATIONS

 

  • Sales background with outbound experience is an asset
  • General business knowledge with a basic understanding of Blue Jays products and services
  • Strong work ethic with a humble mentality
  • A strong commitment to providing an exceptional customer experience
  • Willingness to be coached, with an appetite to learn and get better every day
  • Ability to work collaboratively, multi-task and meet deadlines in a fast-paced environment
  • Must be available to work evenings, weekends and holidays as required

 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.


Schedule: Part time

Shift: Variable

Length of Contract: 7 Months

Work Location: 1 Blue Jays Way (210), Toronto, ON

Travel Requirements: None

Posting Category/Function: Baseball / Stadium Operations & Tickets / Sales

Requisition ID: 261179

 

Posting Notes:  Rogers Sports & Media

 

 

 

Location: 

Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.


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