Sales Enablement Manager, Digital & Business Customer Service Sales

Date: May 26, 2021

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.

 

As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.

The Sales Enablement Manager, Internal Channels is a key part of the Rogers for Business (R4B) Sales team. Reporting into the Sr. Manager, Sales Enablement & Standards, this position will be accountable for the acceleration of R4B sales in our Digital and Business Customer Service (BCS) channels. 

This critical function requires an individual that will take ownership of the R4B Digital and BCS sales results while collaborating with cross-functional stakeholders. The successful candidate will have a background in channel management (preferably including Digital), will possess a deep understanding of business market dynamics, and will be a leader and self-starter.  An expert collaborator and influencer; you will be responsible for engaging cross-functional teams to deliver the annual Internal Channels sales plans and results that drive profitable growth.

The R4B Sales Enablement Team represents the best interests of the sales channels they support. They partner cross-functionally to deliver customer-ready programs in a consistent and effective way.  They support all critical programs and projects that enable the business to evolve and win in the marketplace.  Team success is measured through strong internal networks and the ability to positively impact overall sales performance and achieve performance targets.

What you'll be doing:

Channel Management & Enablement

  • Implement the strategy and deliver the necessary initiatives to achieve annual sales targets
  • Build strong relationships with key stakeholders within the supported channels and the broader R4B organization
  • Accountability for successful delivery of all activities supporting sales by Digital and BCS, including product training, sales collateral, sales enablement and overall engagement
  • Enable front-line staff with the tools and communications required to effectively articulate our solutions offerings and close deals with ease and confidence

Collaboration and Partnership

  • Partner with key stakeholders and partners within BCS, Digital, I/T, Sales Operations, Marketing and Product teams to deliver strategic sales programs, sales tactics, incentives, marketing initiatives, close training gaps and achieve performance targets of the Digital and BCS channels

Portfolio Strategy

  • Maintain, update and improve our strategy for channel sales within Digital and BCS
  • Track Sales KPI’s for Digital and BCS, contribute to budget and forecasting discussions, and identify risks and opportunities early to improve performance
  • Complete customer needs analysis, market sizing and competitive assessments to identify strategic opportunities that drive successful outcomes for our customers
  • Clearly articulate sales and customer trends within the portfolio
  • Lead market research to help shape the roadmap that will enable us to differentiate and win

What you'll bring:

  • Ability to navigate through complex organizational dynamics and use influence to arrive at desired outcome
  • Sales and business acumen pertaining to Technology and Digital Sales
  • 5+ years of work experience in channel management
  • Financial acumen.  Skills in business case development, forecasting and the ability to effectively communicate the value to the business
  • Energetic self-starter who thrives in a fast-paced environment and within cross functional teams
  • Strong interpersonal skills and collaboration skills and able to work effectively with all levels of cross-functional teams including senior executives

 

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (012), Toronto, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Sales & Account Support
Requisition ID: 222448
 
Together, we'll make more possible, and these six shared values guide and define our work:
 
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

 
Posting Notes:  Corporate 


Job Segment: Sales Management, Service Manager, Sales Operations, Customer Service, Sales

Location: Toronto, ON, CA

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