Senior Fraud Trending Analyst

Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge technology. Interested? Take the next step and consider this opportunity to make a meaningful impact with Rogers Bank.

  
Who we are looking for:

If you're someone who's excited by a challenge, takes initiative, and moved to make a difference, you'll find success here. We’re growing our customer experience teams and are looking for team members who are committed to make more possible for our customers and Canadians every day.    
Think you’re up for the challenge and the fun? If so, consider the following opportunity:

The Sr. Fraud Trending Analyst will work closely with the Investigation Manager and Trending Manager, and, through careful data analysis, understanding of Rogers processes, policies and systems, will identify fraud trends and clearly communicate how the fraud is being facilitated and provide recommendations for preventing future occurrences.   

What you will do:

• Identify high risk activities through fraud tools. Initiate timely and relevant actions to minimize company losses
• Handle complex fraud incidents that require detailed in-depth forensics analysis
• Analyze existing Business processes/tools and systems enabling fraud trends and identify opportunities for improvement
• Articulate gaps between current and future state business processes, tools and systems that impact fraud
• Preparation and analysis of large amounts of data to identify possible fraud trends
• Identify new fraud trends and communicate to the group.
• Create referrals for Corporate Investigations, Channel Optimization and Retail Loss Prevention
• Participate in monthly Collaboration Meetings between Corporate Investigations, Channel Optimization and Retail Loss Prevention
   

What you bring to the role:

• Post-secondary degree or equivalent certification in a business-related discipline
• In-depth knowledge of the fraud industry, including fraud related investigations, industry trends and evolving threats
• Strong written and verbal communication skills
• High level of accuracy and detailed oriented
• Strong proficiency in MS Office Suite, Rogers Billing systems
• Ability to identify trends and or anomalies in dataset and conduct follow-up root cause investigation
• Proven problem solving and decision making abilities
• Excellent written and verbal communication skills and interpersonal skills
• Ability to communicate and present findings in a succinct and professional manner
• Ability to handle highly sensitive and confidential matters relating to Fraud
• Strong organizational, planning and time management skills; multi-task oriented, accountability to meet deadlines
• Strong leadership, team work and collaborative skills
• Proven ability to work independently and take initiative within a fast paced team
• Able to remain flexible and adaptable in a complex and changing work environment
• Excellent planning and organizational skills and ability to manage multiple tasks in a high paced and performance driven environment
• Strong interpersonal skills to communicate with, and to provide guidance and training  and collocate with a variety of different levels of employees
• Strong business acumen, sound judgment and effective problem solving capabilities involving risk
• Expert knowledge of Rogers Fraud Management detection systems, billing systems, and Microsoft Office
• Strong time management and organizational skills due to tight timelines and monthly time constraints
• Proven ability to effectively deal with customers, agents, internal/external departments
• Proven ability to handle escalated customer issues to a successful conclusion while maintaining a positive customer experience and protecting the reputation of Rogers.
   

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To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON
Travel Requirements: None
Background Check(s) Required: Criminal Record and Credit Check 
Posting Category/Function: Call Centre Operations & Credit Operations and Fraud Management
Requisition ID: 330718

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the

 Recruitment Process FAQ.  

Posting Notes:  Rogers Bank