Senior Investigator

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Date: Feb 16, 2019

Location: Toronto, ON, CA, M4W 0A1

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.


Senior Investigator – Corporate Investigations


Reporting to a Director, Corporate Investigations, the successful candidate will be experienced in fraud and other types of investigations, be a team player, experienced in balancing multiple priorities concurrently and working under time constraints. Written and communications skills will be excellent, ensuring that detailed reports of investigative activities are completed on a timely basis for submission to Management. The candidate will demonstrate professionalism and objectivity in all circumstances, be capable of taking initiative, of functioning in an independent manner, and be able to establish relationships with key internal and external partners, including being one of the points of contact with the Field Sales Team.


Responsibilities Include

  • Conduct a variety of confidential Code of Conduct, theft, fraud and privacy related investigations (internal and external) using established investigative procedures.
  • Conduct Field Sales reviews including Spin and Switch, Theft of Commissions, Unauthorized Sales offers / advertisements (Kijiji, Reddit, etc.)
  • Retrieve and analyze large volumes of complex data in relation to potential unethical conduct and/or criminal offences.
  • Prepare Court Briefs
  • Conduct multiple investigations consecutively working within aggressive timelines.
  • Manage documentation and investigation tracking log (Case Management).
  • Ensure that accurate, timely and detailed documentation is prepared, to standards acceptable to Human Resources, Management, legal counsel and law enforcement agencies in order to facilitate effective and efficient investigations and resolutions.
  • Conduct effective interviews with witnesses, suspects and any other persons connected to investigations.
  • Identify control weaknesses/ process gaps and make recommendations to mitigate risk and losses to Rogers. 
  • Share new fraud trends, issues, significant control weaknesses or deficiencies identified during investigations with colleagues and Management.
  • Liaise and build strong relationships with internal and external partners.
  • Conduct special projects as requested by Management.
  • Attend legal/court proceedings as needed.
  • Occasional shift work required to accommodate investigation needs




  • Post-secondary education (in Criminology, law enforcement or related discipline preferred).
  • 2-3 years’ experience in conducting fraud-related reviews or detailed analyses on illegal activity.
  • Advanced knowledge of Field Sales processes and policies including those surrounding commissions and commission reporting
  • Advanced knowledge of Maestro, ICM Vision21 and SGI transactions and business rules.
  • Advanced knowledge MS Software (Microsoft Outlook, Word, Excel, and Power Point).
  • Working knowledge of reporting, databases, SQL, etc.
  • Ability to acquire skills with internal IT applications, systems and security controls used by Corporate Investigations.
  • Excellent analytical and problem solving skills.
  • Strong attention to detail and organizational skills.
  • Excellent verbal and written communication skills.
  • Experience dealing with internal and external customers
  • Strong ability to multi-task and to adapt quickly to constantly changing priorities.
  • Demonstrated aptitude to working effectively autonomously with minimum supervision.
  • Team player who demonstrates strong interpersonal skills, initiative and adaptability.
  • Demonstrated ability to make sound decisions within tight time frames that reflect depth of knowledge.
  • Ability to prioritize workload to meet deadlines and handle pressure.
  • Creative initiative-taker in seeking optimum solutions to a problem.
  • Knowledge of the judiciary system, both criminal and civil processes and the rules of admissibility of evidence.


The successful candidate will undergo a criminal and financial background check. The position is based in Toronto and some travel within Canada may be required.


Schedule: Full time
Shift: Day
Length of Contract: 12 Months
Work Location: 350 Bloor Street East (299), Toronto, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Finance & Accounting & Corporate Security
Requisition ID: 126075
Together, we'll make more possible, and these six shared values guide and define our work:
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at to begin a conversation about your individual accessibility needs throughout the hiring process.

Posting Notes:  [[req_strategyPage]] || [[country]] || ON || Toronto || [[mfield2]] ||


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